Apex Support Services aims to ensure choice and control in participants we support. Our commitment is to provide a person-centered approach for children, young people and adults. Apex Support Services work within the Disability standards to ensure the quality of our work and targeted outcomes are met.

The Team Leader will be responsible for overseeing service delivery, ensuring high-quality support, and managing a team of support workers. They provide guidance, training, and mentorship to staff while maintaining compliance with NDIS standards and organizational policies. This role involves fostering a person-centered approach, advocating for participants' needs, and driving continuous improvement in service quality and operational efficiency. Strong leadership, communication, and problem-solving skills are essential to support both participants and the team effectively.

KEY ACCOUNTABILITIES

Overlooking organization through every lens:

Staff: building rapport with staff, onboarding during recruitment process, carrying out monthly check-ins.

Participants: liaising with stakeholders and participants, organizing service agreements, onboarding participants, checking in with participants.

Rostering: completing weekly rosters using the CRM system, being available for weekend on-call.

Hiring: conduct interviews, onboarding and reference checks.

Accounts: creating/submitting quotes, budgeting and reviewing the participants' funding.

Accommodation: visiting SIL homes and spot checking to ensure everything is up to standard, carrying out weekly team leader checks, setting up SIL homes for participants when needed.

CRM System Management: ensuring CRM system is utilized accurately and all data is added to the system, rostering management, creating schedule of supports, addressing issued when they arise with CRM developers.

Marketing: participate in marketing meetings, discussing and creating merchandise, attending and organizing booths for expos and other marketing related activities.

Compliance: monthly reporting of restrictive practices, organizing panels for restrictive practices, SSRC register, developing guidelines and procedure when necessary, completing all registers, prepare and conduct monthly and fortnightly team meetings, conduct quarterly feedback surveys with carers, participants and stakeholders, assisting in audit processes.

ABOUT YOU

In seeking to secure this exciting opportunity, you will bring the following attributes to the role:

Authentic – Communicating honestly and openly, while maintaining integrity, ethical conduct and expressing views that align our positive intent with positive impact.

Accountable – Taking responsibility for performance, initiative, actions, and impact on others.

Striving – Showing drive and motivation in the interests of the business and clients. Identifying opportunities, being proactive and taking well calculated risks, within boundaries. Seeking out boundaries when unsure.

Adaptable – Embracing change, curiosity and flexibility, in situations of ambiguity and complexity. Maintaining calmness and persistence in the face of challenge or adversity. Adjusting and bouncing back from challenging experiences.

Growth Mindset – Inviting and encouraging genuine debate and challenge. Committing to life-long learning, self-awareness, personal growth and development.

APPLICATION

If you meet the criteria and think Apex Support Services could be the right place for you, we welcome your application including resume and a cover letter.

We look forward to receiving your application.

Reminder: This is an on-site position