Join a Team That Values Your Skills!

An exciting opportunity has arisen for a customer-focused and highly organised Customer Service Officer to join ITP Accountants – Rockingham.

If you love a dynamic role with variety, enjoy supporting clients, and have strong admin skills, this is the perfect opportunity for you!

Why Join Us?

A professional, supportive team – Work alongside experienced accountants in a fast-paced yet friendly office.

Varied & engaging work – No two days are the same! From client service to admin support, this role keeps you on your toes.

Career stability & growth – A full-time, long-term opportunity with potential career progression.

Employee benefits – Access to training, discounted tax services, and well-being initiatives.

What You'll Be Doing

As the Customer Service Officer, you will:

Be the first point of contact – answer calls, emails, and greet clients professionally.

Provide comprehensive client support – answer questions, confirm sensitive tax information, and resolve enquiries.

Maintain accurate client records and databases.

Prepare and process administrative documents – invoices, statements, and correspondence.

Assist accountants with various client admin tasks.

Keep the office tidy & running smoothly – juggle competing priorities while staying organised.

What We're Looking For

Proven experience in customer service or administration, ideally in accounting or professional services.

Excellent communication & interpersonal skills – ability to liaise with diverse clients.

Strong organisational skills & attention to detail.

Ability to stay calm under pressure & manage competing priorities.

Tech-savvy – confident in Microsoft Office and comfortable with CRM systems & phone line switching.

A friendly, professional, and proactive attitude.

Important Information:

Full-time role (40 hours per week) – potential extended hours in July & August (busiest period).

Start Date: No Later than 3rd June 2025, as training will be provided during June.

About Us

Seneco Group, trading as ITP Accountants WA, is a trusted accounting firm with a strong presence in Rockingham. We provide high-quality tax and accounting services, focusing on long-term client relationships, innovation, and continuous improvement.

How to Apply

Please forward your resume and a covering letter to [email protected]

Apply now and become a key part of our growing team!