Are you a proactive, customer-focused professional with a passion for the automotive industry?

Autoresponse is seeking a dedicated Customer Services Coordinator who embodies our core values and excels at creating exceptional customer experiences. In this full-time role (4 days per week), you will be the first point of contact for customers seeking repair and maintenance services, driving sales of services and parts while ensuring that every customer interaction fosters loyalty and satisfaction.

About Autoresponse

Auto Response is a people-first, family-owned and operated Vehicle Service Centre located in Stratton, in the eastern suburbs of Western Australia. Founded in 2007 by our passionate leader, Chad Condiopdero, we have built a legacy based on genuine customer care and a commitment to excellence. Chad remains deeply involved in our daily operations, leading the team through robust career progression, ongoing education, and comprehensive training initiatives.

As active Australian Automotive Service Dealers Network members, we continuously exceed industry standards, ensuring that every service we provide reflects our unwavering dedication to quality and customer satisfaction.

Responsibilities

• As the First Point of Contact, greet customers promptly and courteously and be the welcoming face for those seeking repair and maintenance services for their vehicles.
• Customer Relations & Follow-Up: maintain a thorough customer relations and follow-up policy that guarantees maximum satisfaction. Establish clear standards for customer treatment and consistently monitor all customer survey results to ensure that satisfaction targets are achieved.
• Issue Resolution: Address all customer complaints promptly to foster loyalty and trust. Follow up and handle all customer action reports promptly and professionally.
• Sales Maximisation: Actively promote and enhance services and parts sales, providing expert advice and customised solutions to meet customer needs.
• Administrative Support: Manage the scheduling of our technicians by coordinating appointments and keeping accurate records of customer interactions. Regularly report findings and feedback from customer surveys to management to assist in refining our service procedures and overall business performance.

Benefits

• Flexible Full-Time Schedule: Work four days a week, Tuesday - Friday, 7:30 am - 5:30 pm, providing a balanced approach to work and life.
• Career Development: Access ongoing professional development opportunities and clear pathways for advancement.
• Competitive Compensation: Attractive base salary with performance-based incentives.
• Supportive Environment: Be part of a team that values innovation, accountability, and exceptional customer service.
• Career Growth: Access ongoing professional development opportunities and a pathway for future growth within our organisation.
• Competitive Remuneration: Benefit from a competitive base salary with performance-based incentives.
• Dynamic Environment: Work in a modern, supportive setting alongside a passionate team dedicated to innovation in customer service.
• Travel Opportunities: Occasional business travel and training opportunities to expand your professional skills further.

Essential Skills

• Minimum 5 Years experience in a similar customer service role.
• High level of written and oral communication skills, with a confident and professional manner.
• Excellent organisational and multitasking abilities to adapt as required.
• Proficiency in Google & Microsoft Office products.
• Effective time management and high-level organisation skills.
• Hold a valid WA C class Driver's Licence.

How to Apply

If our values align, Please submit your application, including a detailed resume and a cover letter outlining your relevant experience and interview availability.

Applications Close at 5 pm, 20th of March 2025.

Successful candidates who have provided an updated resume and cover letter will be contacted for an interview.

The position is open for an immediate start, or a notice period is ok. Please note as this is a long-term position and we are unable to sponsor, full working rights are required.