Job description

Customer Service Officer

About you

You enjoy creating a lasting positive impression with customers and turning any and all interactions into satisfying experiences - no job is too big or small.

You will have the ability to manage multiple priorities, happily processing orders whilst responding to customer and staff queries.

You will show an eagerness to learn about the products and processes, and take initiative for your development

IF this sounds like you, we’d love you to read on

About the role
The primary purpose of this role is to generate delightful experiences for our customers. You relish the opportunity to find a solution for a problem, that will foster loyalty and generate brand advocacy. You’ll answer calls and emails, responding quickly to all inquiries, while ensuring customers’ orders are sent, invoiced correctly, and supplied as ordered.

Working as part of this small team, your focus will be providing exceptional service to customers and sales team members, whilst also handling orders and invoicing efficiently and accurately.

As a key point of contact for the company, you will:

Delight customers during every service interaction.
Respond to and resolve product or service problems that customers are experiencing.
Work effectively across a variety of communication channels: in-person, phone, email
Maintain customer records using company CRM (Salesforce).
Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible.
Resolve customer complaints for their convenience, not your own, and escalate issues when necessary
Have a high attention to detail and accuracy

HOW TO APPLY:

If you feel this position is for you, please share your resume. If you really want to show how keen you are, a personalized cover letter will do the trick email it to [email protected] Keep it simple and share three reasons why medi is for you.

About the Company

medi Australia, located in Pendle Hill NSW, is on an exciting journey of rapid growth and innovation. As one of the world's leading manufacturers of medical aids, we are dedicated to enhancing the quality of life for our customers. Our products and treatment concepts are designed to address a wide range of health issues, from back pain and sports injuries to varicose veins and chronic wounds.

Our commitment to excellence and continuous improvement drives us to develop cutting-edge solutions that meet the evolving needs of our customers. Join us as we continue to expand our reach and make a positive impact on the lives of people around the world.

We genuinely value diversity – of perspectives, approaches, and lived experiences. We also know that not everyone’s super confident when they apply for roles. So if you’re feeling unsure about any of the above or just want to have a conversation, email us and we’ll be in touch.

Thank you for taking the time to consider this opportunity. For more details, get in touch today.