Customer Service Agent
Clayton, VIC

• Deliver top customer service via phone, email & digital
  
• Join a friendly, supportive & down-to-earth team
  
• Great training, career growth & no two days the same

With Kennards Hire You Can

As a company that's been around since 1948, we know what matters most: family and it's at the heart of everything we do. We're the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We're committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we're all focused on delivering what we say we will do - make our customers' jobs easy.

About the role

Are you passionate about helping people and love solving problems? Do you thrive in a fast-paced, phone-based role where every call is a chance to make someone's day easier? If so, we'd love to hear from you!

At Kennards Hire, we're all about making our customers "Raving Fans" - and our Customer Service Agents are at the heart of that mission.

As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;

• Answering calls and emails from customers needing equipment hire and support
• Providing quotes, placing orders, and helping customers find the right gear
• Assisting with organising deliveries, logistics, invoicing, and equipment troubleshooting
• Working closely with our operations teams to make our customers' jobs easy
• Supporting digital channels and promotional campaigns when needed
• Living our values: One Family, Fair Dinkum, Every Customer a Raving Fan, and Taking Hire Higher

About you

• Great communication skills - both written and verbal
• Confidence on the phone and a love for solving customer problems
• Ability to multitask and stay organised under pressure
• Team player attitude and willingness to pitch in
• Basic computer skills (Word, Outlook, Excel)
• Previous customer service experience, especially over phone/email, is a big plus
• Available to work weekends (the role has staggered shifts on a rotating roster including weekends and early and late shifts).

Join our team

You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we'll back you all the way with the tools and resources you'll need to succeed. You'll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.

There's also a great range of employee benefits and rewards on offer including:

• All the training and development you need to build a successful career with us
• Pathways to pursue your career, nationally and internationally
• Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
• Opportunity for profit share
• Great employee discount rates on our hire gear
• Our annual awards night, team BBQs and many other fun social events.

If you're passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation, we want to hear from you!

So, whether you're starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.