Customer Service Team Leader

Do you enjoy leading from the front, coaching, mentoring? We have an exciting permanent opportunity to work with an enviable list of clients and drive a team to provide a superior customer service.

• Permanent opportunity | Eastern Creek Area
• Work a rotating roster between 8am and 8pm
• Exciting customer base and an opportunity to make a difference

Do you thrive in fast-paced environments where your leadership directly impacts critical outcomes?
This is an exciting permanent opportunity for a passionate Customer Service Team Leader to join a dedicated, purpose-driven team. You’ll be working alongside some of Australia’s most respected and recognised organisations, helping deliver solutions that are often urgent, time-sensitive, and in some cases, life-saving.
Overseeing a team of 8, you will have the opportunity to coach, train and mentor a high performing team whilst being heavily involved in customer interactions and troubleshooting client queries.

About the Role:

As Team Leader, you'll lead by example - coaching, developing, and mentoring a high-performing customer service team. You’ll take a hands-on approach, managing escalations and directly contributing to service excellence. This is an opportunity to step into a leadership role where your efforts truly matter

• Coach, develop and mentor your team to reach their full potential
• Provide ongoing support and training to ensure service excellence
• Be the key point of contact for escalated, time-sensitive enquiries
• Collaborate on recruitment and onboarding
• Monitor and report on key performance indicators and service metrics

About you:

• Proven experience leading a customer service tea, ideally gained in an order management and / or FMCG environment
• A proactive approach to leading a team with the ability to coach and mentor
• Ability to thrive in a fast-paced environment while supporting your team
• A hands on leadership style
• Driven to meet and exceed KPIs and client expectations
• Confident using ERP systems and MS Excel
• Reliable transport

On Offer:

• Join a trusted leader servicing high-profile clients in essential industries
• Secure a permanent role with clear pathways for growth
• Be part of a passionate, supportive team culture
• Enjoy onsite parking and a modern workplace
• Work that’s varied, fast-paced and rewarding