Service CoordinatorFyshwick, Canberra ACT preferred

**This role can be based in Rydalmere NSW if so, quarterly travel to Canberra will be required**

Customer Service – Call Centre | Full Time (on site)
Up to $80K + Super

12-month fixed-term contract, with the opportunity to go permanent
Full training provided + supportive, team-focused cultureEnjoy stability, a strong company culture, and employee discounts
Join a Company with a Rich Legacy

Our client is a global leader in safety and security, with over 200 years of experience protecting people and property. Their reputation for reliability and innovation makes them a trusted name worldwide. Now, they’re seeking a dedicated Service Coordinator to join their team in Fyshwick and contribute to their mission of delivering peace of mind.

About the Role
As a Service Coordinator, you’ll report to the Operations Support Supervisor and play a key role in maintaining the efficiency of field operations. You'll be responsible for coordinating technician schedules, processing daily administrative tasks, and ensuring a seamless customer experience.

What You’ll Do

• Efficiently schedule and dispatch field technicians to maximise productivity and coverage
• Manage daily invoicing processes with accuracy and timeliness
• Handle purchase orders and procurement tasks
• Perform accurate data entry and maintain digital records via online portals
• Provide outstanding customer support and resolve service-related queries
• Deliver general administrative support to keep team operations running smoothly

What You’ll Bring

• Previous experience in a service coordination, operations support, or similar role
• Experience in a call centre or team-based customer service environment (essential)
• Proven ability to schedule and manage field-based staff in a fast-paced setting
• Strong data entry skills and attention to detail
• Proficiency with Microsoft Office, especially Excel
• Experience with systems like Pronto, Salesforce, or other ERP/CRM tools (advantageous)
• A customer-first attitude and strong communication skills
• Ability to learn quickly and adapt to technical environments
• Exceptional organisation and multitasking abilities
• Security clearance (Baseline or NV1) highly regarded

Why You’ll Love It Here

• Be part of a close-knit, collaborative team
• Access a fantastic employee discount platform
• Enjoy long-term stability and a company culture that treats you like family
• Receive comprehensive training to set you up for success