• 12-month fixed-term role with full training and a collaborative team environment
• Work for a company that offers stability & treats you like part of the family
• Based in Fyshwick / Access to a fantastic employee discount platform

About The Company
Our client has stood the test of time, operating for over two centuries with a strong reputation for protecting people and property worldwide. They’re a trusted leader in safety and security solutions, offering comprehensive services that deliver true peace of mind.

About the Role
Reporting to the Operations Support Supervisor, you’ll be an integral part of the team, ensuring smooth day-to-day operations and delivering top-tier customer service.

Key Responsibilities

• Coordinate field technician schedules for optimal efficiency and coverage
• Organise technician dispatch to client sites while maximising productivity
• Manage daily invoicing with a focus on accuracy and deadlines
• Process purchase orders and handle procurement requirements
• Maintain accurate data entry and manage online portals
• Deliver excellent customer support and resolve queries efficiently
• Provide general admin support to enhance team operations

Skills and Experience

• Background in a similar coordination or operations support role would be highly regarded
• Call centre or team-based customer service experience is essential
• Proven ability to manage and schedule field-based staff in a dynamic setting
• Confident handling data entry and conducting data reviews
• Proficiency in Microsoft Office, particularly Excel
• Familiarity with Pronto, Salesforce, or similar ERP/CRM systems would be advantageous
• A strong customer-first mindset
• Quick learner with a technical flair
• Current Baseline or NV1 Security Clearance preferred
• Exceptional organisational and multitasking skills
• Eye for detail and a proactive approach in fast-paced environments
• Strong communicator with solid problem-solving capabilities

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