Join and lead a collaborative and fun team

Located in Springvale

WFH available 1 day a week

Discounts on product

7am - 4 pm - per week with early finish on Friday

$75,000 - $80,000 plus super per annum

12 months fixed term opportunity (Parental leave backfill)

About Us

Located in Springvale, we are an Australian Beauty & Wellbeing company, enhancing lives of consumers. Heritage Brands empowers consumers to make ethical health, beauty and wellness choices. Heritage Brands gathers Australia’s best home-grown brands under one roof and offers products that deliver real results. Its flagship brands include first to market sheet mask and skincare line, Skin Republic and Pure Essential Oil ranges In Essence and Oil Garden. Heritage Brands’ biggest names under its umbrella are cosmetics labels Australis, Innoxa, Helios and tanning and sun protection line Le Tan. We supply to Australia's largest retailers; Chemist Warehouse, Coles, Woolworths and Priceline, in addition to Independent Pharmacy and E Commerce.

About the position

Lead the customer service team to achieve all customer requirements. Ensuring the team members are the first point of contact for Heritage Brands Customers and online. By ensuring the team members respond to all customer contacts (across multiple channels) and provide a timely resolution to all enquires to ensure all customers have a seamless and positive experience.

Key Responsibilities

Lead your Customer Service Team towards achieving team based and individual KPI's

Provide weekly and monthly reporting administration data and identify areas for efficiency improvement

Follows customer orders through the business to ensure on time delivery, communicates the progress of customer orders to internal and external stakeholders,

Manage and resolve customer escalations and complex enquiries in a timely and professional manner

Serves as the lead point of contact for customer account and product queries,

What are we looking for?

3 years plus customer service leadership experience,

Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and stakeholders at all levels

Strong problem-solving and decision-making capabilities, with the flexibility to adapt to changing business needs

If you're ready to take the next step in your career and join a fun, dynamic organisation, we encourage you to apply for this exciting opportunity. Click the 'Apply Now' button below to submit your application.