Customer Service Team Leader job located in Chatswood

Your new company

A globally renowned manufacturing company in Chatswood is looking for an experienced Customer Service Team Leader to join their team. This is an amazing opportunity and time to join this company as they approach a period of global change. The successful candidate will play a key role in the roll-out of a new global CRM system.

Your new role

In this role you will be responsible for leading a small team of customer service and technical service staff. You will be responsible for managing sickness, annual leave and appraisals while also having a hands-on approach to customer service. Duties include:

• Reporting on customer service performance
• Coordinate training and upskilling the team
• Dealing with escalated customer complaints
• Driving sales through efficient customer service
• Supporting the team with the achievement of KPI's

What you'll need to succeed

To be successful in this role you will need:

• A customer-centric approach to your work
• A caring and nurturing approach to management
• Ability to interpret data and implement change
• Previous experience using SAP will be an advantage
• Able to foster great working relationships with your colleagues
• Previous experience in a product-based customer service role
• Previous experience managing a team of people

What you'll get in return

• Hybrid work available, working three days in the office and two days from home
  
• Company employee assistance programme
• Access to discounted products and gym membership
• Fantastic modern working environment
• Close to public transport links

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.