About Our Client
At Advanced Cosmeceuticals Skin Group (ACSG), we're not just selling premium skincare products; we're changing the game in the beauty industry. As the Pacific's leading supplier of cosmeceutical skincare and aesthetic devices, we partner with over 2,000 of Australia and New Zealand's best skin clinics. Our full-service support model includes top-tier education, marketing, and business tools, helping our clients thrive. Now, we need a passionate, driven, and customer-focused leader to join our team and inspire greatness.

The Role
We’re looking for an experienced and proactive Customer Care Team Leader to lead and develop our dedicated Customer Care Officers. You’ll be at the heart of ensuring that our customers receive exceptional service, while driving team performance and creating a culture of excellence. If you’re an experienced leader with a passion for customer service and operational excellence, this is your chance to take the next step in your career and make a tangible impact.

Your Mission:

Lead, inspire, and support a high-performing team of Customer Care Officers, ensuring a motivated, engaged, and satisfied team.

Own and drive customer satisfaction by handling escalated issues and resolving complaints with speed and professionalism.

Collaborate with cross-functional teams, including Sales, Finance, Marketing, and the outsourced Warehouse, to ensure smooth operations.

Become the subject matter expert for our ERP system, guiding the team to be proficient and effective users.

Provide insights through regular performance reports that highlight success and opportunities for improvement.

What We’re Looking For:

Proven experience leading a customer care or service team, with a track record of driving team success and engagement.

Strong communication and emotional intelligence skills to foster positive relationships and resolve complex issues.

Advanced organisational skills with a keen eye for detail and the ability to manage multiple priorities in a fast-paced environment.

Proficiency with ERP systems (experience with ACSG’s system is a plus).

Advantageous: Certificate IV in Business or Business Administration, and experience within the beauty or skincare industry.

Why Join ACSG?
This is more than just a leadership position—it’s an opportunity to grow with a forward-thinking company that’s transforming the skincare industry. At ACSG, we prioritise professional development, team engagement, and personal growth. As a key member of our team, you’ll have the chance to shape the future of our customer care operations while enjoying a supportive and dynamic work environment.

What’s in It for You?

Competitive salary and benefits.

A chance to lead a passionate team in a fast-growing, innovative industry.

Opportunities for professional development and career progression.

A workplace culture that values excellence, integrity, and initiative.

The opportunity to make a real impact on our customers’ experience and business success.

Best Fit Recruitment by Ignite Purpose
Ignite Purpose, through Best Fit Recruitment, is proud to support Advanced Cosmeceuticals in finding the perfect fit for this exciting role. If you're a passionate leader who thrives on delivering exceptional customer experiences, we want to hear from you!

Ready to Lead the Charge in Customer Care Excellence?
Apply now and help us continue to lead the skincare revolution.