Lead a High-Performing Care Team and Drive Outcomes that Matter

We’re growing fast and looking for a confident team leader to guide our Care team. In this role, you’ll manage frontline staff who support older Australians through phone-based service. You’ll focus on performance, coaching, and operational oversight to deliver consistent, high-quality support that aligns with aged care standards. This is a great opportunity for someone with team leadership experience in aged care, health, or community support looking to take the next step.

What You’ll Do

• Lead and support a team of Care Support staff delivering phone-based services
• Track KPIs and service metrics, and coach staff to meet targets
• Resolve escalations and oversee day-to-day team performance
• Run regular check-ins and support ongoing development
• Improve workflows, onboarding and customer support processes
• Collaborate with compliance, care, and operations teams to lift service quality

What You'll Bring

You’re a capable team leader with a focus on people, outcomes, and service quality. You keep things moving, bring clarity under pressure, and get the best from your team.

• Proven leadership experience in aged care, NDIS, or health support roles
• Strong understanding of service delivery metrics and quality standards
• Great communication and coaching skills
• Comfortable in fast-paced, high-volume environments
• Experience using CRM or care platforms and Microsoft 365

Why Join Trilogy Care?

• New King Street office near cafes, supermarkets and transport
• Monday to Friday hours with no weekend work
• Growing company with career development opportunities
• Salary packaging, EAP, and local food and coffee discounts
• Supportive, values-led culture that values results and initiative

How to Apply

Submit:

• Your resume (3–4 pages)
• A short cover letter outlining your leadership experience and interest in this role

You’ll need full Australian work rights and a valid police check (within the last 12 months).

Lead with impact. Grow with purpose.

Apply now and help us deliver care that matters