4 Days Per Week | Flexible Hours | Career Growth Opportunities
Are you looking for a supportive and uplifting workplace that values your skills and work-life balance?

Want to make a meaningful difference while growing your career in a non-judgemental and innovative environment?

This is your chance to join HandinHand Mental Health and Disability!

Why Choose Us?

At HandinHand, we’re passionate about empowering children, teens, and adults to achieve their goals. As a trusted provider of evidence-based, person-centred therapeutic supports, we are a team of Allied Health Practitioners delivering life-changing services, including:

· Social Work

· Counselling

· Psychology

· Behaviour Support

· Group Programs

· Employee Assistance Programme

With modern centres in Maroochydore, Morayfield, and Ipswich, we offer flexible services in-person, via telehealth, and in schools and the community.

What’s in it for You?

· Career Development: We’re committed to your professional growth and offer pathways to expand your role.

· Flexibility: Enjoy work-life harmony with a 4-day work week and potential to transition into a full-time role.

· Supportive Culture: Be part of a positive and collaborative team that values innovation and care.

· Impactful Work: Your efforts will directly contribute to improving lives, ensuring every participant feels empowered and respected.

About the Role:

Reporting to the Operations Manager and supported by a Senior Intake Officer, you’ll play a key role in supporting participants and ensuring the smooth customer onboarding experience as a first point of contact.

You will have an eye for details, with experience in Customer Management Systems and social media applications, ability to effectively communicate and collaborate with internal and external stakeholders.

Your responsibilities include:

· Answering incoming phone enquiries.

· Monitoring and responding to referral emails.

· Coordinating participant intakes, service agreements, and schedules of support.

· Supporting process improvements and general office tasks to maintain efficient daily operations.

· Assisting with the development of marketing collateral and implementation of approved marketing strategies (social media and other platforms).

· Managing website content updates.

· Coordination of centre supplies and ordering.

· Other tasks as required by the Managing Director and Operations Manager on additional administration tasks.

About You:

We’re seeking a detail-oriented, proactive professional who thrives in a team environment and has:

· Experience in administration, marketing, customer service and intake coordination (Allied Health experience ideal)

· Strong communication skills and attention to detail

· Familiarity with client management systems, Office 365 and SharePoint

· Basic knowledge of the NDIS (or a willingness to learn)

· Website/social media content management experience

· A Cert III (or higher) in Office Administration or related field

· Marketing qualification (advantageous but not essential)

Ready to Apply?

Take the next step in your career with a team where your work truly matters.

📞 Call Emma on 1300 853 293 (1 PM–4 PM)
📧 Email your application to [email protected]

Join HandinHand Mental Health and Disability—where empowerment, respect, and innovation drive everything we do.