About us

The Seed team are a small group of passionate workers who are committed to having a positive impact in the world of others.

Seed provides coordination, and support services for participants with disability, and psychosocial conditions that can benefit from support to engage fully at home and/or in the community. We also offer group activities like skills programs, education and adventure groups.

We employ a diverse team, and we encourage applications from everyone, including people from diverse backgrounds, experiences and abilities.

About the role

Role: Support Coordinator / Service Leader

Our Seed Team is currently seeking a team member for our Support Coordination team in our Sunshine Coast group. As a small team, the role will be multifaceted, covering multiple areas of the business.

In this role, you will work closely with our team, participants, their families, and other service providers to develop and implement personalised support plans. Your expertise will be crucial in guiding participants through available resources and ensuring they receive the services they need.

Scope:

Partner with NDIS participants and their families to provide individual Support Coordination services.

Assist participants in understanding and implementing their NDIS plans to enhance their capacity and independence

Review support arrangements to gain insights into each client and create personalised care plans

Assess and work within each participants funding level, helping them access additional funding if required

Manage plan review processes, including unscheduled reviews and internal complaints, to ensure quality outcomes

Prepare for potential crises and advocate for changes that enhance participant safety and well-being

Foster effective working relationships and maintain open communication with participants, caregivers, families, external services, and other key stakeholders

Build and sustain strong relationships throughout the sector to ensure participants have choice and control

Commit to best practices and person-centered outcomes across the sector

Promote a culture of collaboration, respect and continuous improvement

Provide team leadership including communication, scope management, HR and recruitment.

About you

To be successful in this role we are looking for someone who has the following:

Experience in Support Coordination

Leadership experience

Knowledge of practice and guidelines as they relate to the NDIS

Working with Children Blue card

NDIS Worker Screening

Driver’s license and a reliable car

First Aid and CPR Certificates

Tertiary qualifications desirable but not essential: Psychology, Social Work, Occupational Therapy or other Allied Health disciplines

Certificate IV in Disability, mental health or other qualification relevant to the field of human services with relevant experience.

Personally, successful candidates will be able to demonstrate:

A positive outlook with a passion for assisting individuals to reach their goals

Drive, and motivation towards the best outcomes for those living with disability

Can do attitude, with a willingness to be continuously learning and growing in their roles

Ability to work alongside others and in an autonomous environment with an understanding of the needs of small business

Proven capability to handle multiple priorities while achieving high quality results

Strong interpersonal and communication skills, with proficiency in both written and verbal formats.

Outstanding organisational and time-management abilities.

Track record of successfully meeting key performance indicators (KPIs).

Superior written and verbal communication skills.

Excellent interpersonal skills, with the ability to engage with participants in a professional and empathetic way.

Experience or demonstrated competency in support planning and case management.

Established ability to network and foster positive relationships with local service providers.

What we offer

Flexible working arrangements and times to support work/life balance.

Attractive remuneration with higher rates for casual employees.

A small personal team that is supportive, fun, and values-driven workplace.

Regular support from director and workplace psychologist and a collaborative team approach

Ongoing professional development and career progression opportunities.

Laptop and mobile phone provided.

Join our team

If we sound like the right team for you, and you are motivated to help improve the lives of others, we’d love to hear from you! Click the Apply button and submit your CV and a cover letter detailing your qualifications, experience, and what motivates you to join our team.