Easy Healthcare is a NDIS service provider based in Melbourne, Victoria. There is an exciting new opportunity for a Level 2 Support Coordinator/Team Leader to join our team in Melbourne.

The primary purpose of this role is to support and empower people with disabilities so they can engage/take part in community services and mainstream services and for some to achieve desired outcomes as defined in their personalised plan. Our key aim is to work with participants and their families/carers to build the capacity to manage their plans and supports independently.

What you’ll bring:

• Exceptional customer engagement skills and experience, delivering high quality, individually tailored service.
• A solid understanding of the person-centered approach, the principles of the NDIS and the National Disability Service Standards, with experience working within the NDIS and/or disability sector.
• Efficiently allocate referrals to ensure prompt access to appropriate services for NDIS participants.
• Create, review and revise NDIS Service Agreements as needed.
• Collaborate with NDIS stakeholders to convert enquiries into referrals while maintaining exceptional client service.
• Work closely with operational team members and leaders to ensure a positive intake and service delivery process.
• Manage new and existing funding requests to ensure NDIS funds are available for service.
• Provide high quality and tailored advice to participants who are navigating the NDIS.
• Conduct face-to-face meetings with clients, including families and stakeholders, as necessary.
• Ensure robust case management activity with all activity entered the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documented.
• A fun bubbly attitude to help us grow our Support Coordination part of the business.

Essential Criteria:

• A driven individual with a passion for the Healthcare Industry – in particular, working with NDIS and people with disabilities
• Self-starter and a team player that is willing to make a positive difference
• Liaison and networking- to maintain current knowledge and build contacts for client referrals
• Service provision NDIS to work with the client to better understand and implement their NDIS plan accordingly
• Financial management/data Collection-monitoring outcomes and expenditures or client plan and maintain accurate and professional client records using our database system of choice
• Contribute to ongoing development of Easy Healthcare and understand the suite of services offered
• Generate and maintain strong community links

Skills & Experience:

• Must have 2 years of experience in NDIS Support Coordination/Community Case Management Role
• Passionate & Enthusiastic about the NDIS and it’s participants
• Excellent written and verbal communication
• Ability to work collaboratively with anyone in our organisation

Additional Qualities:

• Have patience and empathy
• Have a high level of both verbal and written communication skills
• Have exceptional people skills
• Be proactive, adaptable, and able to work autonomously
• Poses a great negotiating and networking skills

You will need:

• 100 Points of identification.
• A valid Driver's license and comprehensively insured motor vehicle.
• Valid NDIS Worker Screening Check.
• Working With Children's Check.
• Full Australian working rights.