Shine Support Coordination & Consultancy Services is passionate about supporting people who with a disability to increase their independence, capacities and opportunities to live a full and active life. Shine Support Coordination & Consultancy Services will work in partnership with Individuals, their families, mainstream providers and the disability sector to ensure a participant’s services are innovative, flexible and person-centred.

The Support Coordination – Team Leader oversees all aspects of service delivery and relationship management. The position provides the management, direction and strategy for the support coordination program and oversees the supervision of the support coordination team.

MAIN DUTIES/RESPONSIBILITIES

Program Implementation and Development Expected Deliverables

Develop, implement and monitor operational program plans.

Develop, lead and manage the organisation’s operations.

Develop policies and procedures in line with service delivery.

Manage and monitor risk.

Perform Support Coordination and Specialist Support Coordination tasks to assist participants in implementing their NDIS plan.

Provide written and/or verbal reports as requested by the Chief Executive Officer.

Relationship Management Expected Deliverables

Develop and maintain effective communication and collaboration with workers of Shine SCCS.

Develop and maintain open and effective communication to foster and promote a culture of person-centred services.

Represent Shine SCCS on committees, working parties, forums, seminars and attend meetings, whilst acting in the best interests of the organisation.

Projects Expected Deliverables

Participate in internal and external audits aligned with the NDIS Quality and Safeguarding Commission Practice Standards to promote a culture of continuous quality improvement.

Collate feedback and evaluation results to embed the delivery of flexible, individualised and contemporary services for people with a disability.

Other duties as required.

SELECTION CRITERIA

Essential

Tertiary qualifications in relevant field.

Experience in managing disability, allied or mental health services.

Proven experience leading and coaching a team/s.

Experience in supervision, performance management, workforce development and planning, handling disputes and grievance resolutions.

Highly developed problem solving and stakeholder management skills.

Experience applying a continuous quality improvement framework, ensuring best outcomes for all stakeholders are continually assessed and delivered.

Understanding and implementation of policy and procedures relevant to the service.

Highly developed written and verbal communication and negotiation skills.

Desirable

Demonstrated experience in Specialist Support Coordination.

Experience using Datanova FlowLogic software.

How to Apply

To apply for the position please send through a cover letter outlining your skills and experience and suitability for the role. Please direct any questions to Colin Alston via email: [email protected] or mobile: 0412 521 523.