JAN-PRO are seeking an experienced and organised Franchisee Business Manager to join our Brisbane business, supporting our existing franchise owners and their clients, upholding our promise of exceptional service delivery.

Duties & responsibilities:

Visit customer sites to perform and document cleaning inspections and audits

Attending potential customer sites to quote and propose JAN-PRO services to sign new customers on behalf of our Franchisees

Customer service phone calls and emails

Selling special services and consumables to existing and new customers

Maintaining a high level of communication with JAN-PRO clients and franchisees

Attending to general enquiries and potential issues from clients and franchisees

Handling day-to-day operational matters of the business

Providing guidance and support to Franchisees

Attending all walkthroughs and starting up new clients

Helping franchises grow their business and facilitating their JP Certification programs

Experience & attributes:

Prior customer service and problem resolution experience

Cleaning or Facilities industry experience is advantageous

Account management or road-based role experience preferred

Ability to seamlessly up-selling and cross-sell related products and services

Familiarity with cleaning products & equipment is advantageous

Proficiency in Microsoft Office suite (Word, Excel, Outlook)

Strong time management and organisational skills

Excellent interpersonal and relationship management skills

Current Australian driver’s licence

Availability for flexible hours including some after-hours work

Benefits:

Excellent salary and remuneration package

Monthly commission structure

Set your own hours (based on business related matters)

Work from office or home apart from road based client sales & operations meetings

Attractive car allowance provided

Tools of trade provided

Autonomy and trust within the role

About us:

JAN-PRO Commercial Cleaning was founded in 1991 and has been the fastest growing cleaning franchise system in the world for the past eight years. We provide commercial cleaning and disinfecting services and quotes to the commercial sector. Our clientele ranges across offices, factories, warehouses, medical and healthcare, car dealerships, the education sector, and beyond.

Join us today and help keep us growing and thriving! Click the Apply button and send us a copy of your current CV highlighting your expertise. We look forward to welcoming you!

Only applicants short listed will be contacted for interviews.

Please note any calls, emails and applications from marketing, recruitment or HR agencies will not be considered.