We are seeking an experienced and highly motivated Medical Secretary to join our dynamic and supportive private gastroenterology consulting practice. This is an exciting opportunity for someone who thrives in a collaborative team environment, fosters a pleasant atmosphere, and is passionate about delivering exceptional service and maintaining the highest standards of work. The successful candidate will consistently adhere to practice rules and follow recommendations from both doctors and management.

As part of one of Australia’s most respected and highly-rated gastroenterologists, you will work in a purpose-built, state-of-the-art facility that is rapidly growing and well-established. This role offers the chance to make a real impact in a thriving clinic.

The successful candidate will be responsible for performing a variety of essential duties to support the smooth and efficient operation of our practice. Below are the key responsibilities and the qualities we seek in a successful applicant:

Key Responsibilities:

• Referral Management: Process patient referrals and liaise with referring doctors, physicians, and practice staff in a professional and timely manner.
• Customer Service: Handle telephone and face-to-face inquiries with courtesy, efficiency, and a high standard of customer service, ensuring an exceptional patient experience.
• Appointment & Procedure Coordination: Organize and schedule private medical appointments, procedures, and theatre lists, ensuring seamless coordination.
• Collaboration: Communicate effectively with private hospital administration and other medical practices to ensure smooth patient care and clinical operations.
• Team Support: Be flexible and willing to provide cover for colleagues when needed, ensuring continuity of care and a supportive team environment.
• Issue Reporting: Promptly report any concerns or issues to the management team and the directing doctor to ensure quick resolution.
• Clinical Support: Perform tests such as breathing tests, body analyses, reception duties, and any other tasks delegated by the specialist (Applicants with a nursing background are encouraged to apply).
• Confidentiality: Maintain strict confidentiality of patient and staff information in compliance with practice guidelines and privacy regulations.
• Medical Records Management: Accurately maintain patient records and computerized notes within the practice's systems.
• Attention to Detail: Demonstrate self-motivation and attention to detail in all aspects of your work.
• Time Management: Exhibit excellent time-management skills with the ability to multi-task, prioritize, and remain organized in a busy environment.
• Clinic Organization: Ensure the practice is always neat, organized, and fully functional, creating a professional and welcoming environment.
• Customer Communication: Provide excellent verbal and written communication to ensure a positive patient experience at all times.
• Documentation Accuracy: Display high-level accuracy in communication and documentation, ensuring all patient information is properly recorded.
• Driver’s License: A current, valid driver’s license is required for the role.

Desirable Skills and Qualifications:

• Medical Secretary Experience: Previous experience as a medical secretary or in a similar administrative role is highly desirable.
• Software Proficiency: Experience with practice management software, such as Genie, is a plus.
• Nursing Background: Applicants with a background in nursing are welcome to apply, especially for clinical responsibilities like performing tests.

Ideal Candidate Attributes:

• Excellent interpersonal skills and the ability to communicate effectively with patients, doctors, and colleagues.
• Strong organizational and time-management abilities, with the capacity to handle multiple tasks simultaneously.
• A proactive and self-driven approach to your work, with a focus on delivering high-quality patient care and administrative support.
• A commitment to maintaining a high standard of professionalism and confidentiality at all times.

If you meet these qualifications and are excited to be part of a thriving and supportive healthcare practice, we encourage you to apply.