At BrightHR, we’re leading the charge in transforming the HR tech landscape with our cutting-edge, all-in-one software solution. With over 110,000 businesses relying on us to simplify and streamline their HR management, we’re committed to supporting businesses at every step of their journey.

As a proudly privately-owned company with unmatched financial stability, our global growth is accelerating year after year.

As a Client Care Specialist, you will be at the forefront of ensuring client satisfaction. You will take ownership of client issues, proactively work to find effective solutions, and collaborate with internal teams to deliver positive outcomes. This role requires excellent communication, problem-solving, and negotiation skills, coupled with a genuine commitment to providing exceptional client experiences.

Key Responsibilities:

• Proactively manage and resolve client complaints through effective communication and problem-solving.
• Liaise closely with the Finance & Retention teams to understand financial implications and explore resolution options.
• Conduct thorough investigations into client issues to understand the root cause and identify areas for improvement.
• Act as a client advocate within the organisation, ensuring their voice is heard and their needs are addressed.

About You:

• Strong problem-solving and analytical skills with the ability to think creatively to find solutions.
• Excellent communication and interpersonal skills, both written and verbal, with a professional and empathetic approach.
• Demonstrated ability to handle difficult conversations and negotiate effectively.
• Strong organizational skills and the ability to manage multiple cases simultaneously.
• A proactive and results-oriented mindset with a focus on achieving positive outcomes for both the client and the business.

Here's what makes working at BrightHR truly awesome: We believe in rewarding our team's hard work and dedication with Bright Perks that truly stand out:

• BrightHR Profit Share – Annual bonus based on company performance—when we succeed, so do you!
• Enhanced Leave – start with 23 days, PLUS birthday & volunteer leave.
• Reward & Recognition – Monthly Super Service Awards with $1K bonuses, and Global MVP Awards to celebrate your contributions.
• Bright Exchange – Access to thousands of curated discounts on everyday essentials.
• Education Assistance Program – Support for your ongoing professional development and learning.
• Career Pathways – Clearly defined career development opportunities to help you reach your goals.
• Health & Fitness Perks – Discounted gym memberships and private health insurance to ensure your well-being.

If you are a proactive and client-focused individual with a passion for resolving issues and driving positive outcomes, we encourage you to APPLY NOW

BrightHR is an equal opportunity employer and values diversity. We encourage applications from all qualified candidates.

**A note to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes**