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Client Liaison

Ozcare
Ipswich, QLD
A$34.25 p/h + super
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
On-site

Posted 4 days ago


$34.25 per hour plus shift penalty rates

Part position available

Access to NFP salary packaging to increase your take home pay

Your Role
As the Client Liaison, you will ensure the delivery of high-quality care services in alignment with Ozcare policies, aged care standards, and program guidelines. Your tasks will include:

Providing information about care services and review/plan needs with new and current services users

Conduct client intake assessments and personalised care planning to clients and their respective

Review and adjust care plans based on changing client needs/goals

Undertake phone assessments based on referrals received for new and existing clients

Complete all required documentation for intake and assessment protocols using prescribed tools and database

Promote seamless and positive experiences for clients by providing advice on care planning

Your Attributes
We're looking for a person who has what it takes to support our community care team to deliver exceptional services to our clients. You have:

Demonstrated ability to assess, plan and evaluate care with clients, family and other persons

Demonstrated sound understanding of community based services and referral pathways.

Demonstrated sound computer literacy (use of email, Word, Excel etc) and data entry skills.

Excellent organisational and time management abilities

Administrative experience in information sharing, report writing, scheduling and rostering activities

The ability to communicate effectively via telephone, email, fax, video conferencing and written mail

The ability to work off site as required

How You'll Benefit
You'll become part of the Ozcare family, and in addition to the training and support that you would expect, you will also receive:

5 weeks annual leave as standard

Annual leave loading

Optional salary packaging, meal entertainment cards, and novated leases

Private health insurance discounts

Uniform and laundry allowance

Employee Assistance Program

Role Requirements

Be vaccinated against Influenza & at least 1 dose of Covid-19 vaccine

Current NDIS Worker Screening Check

Current National or QLD Police Certificate

Current First Aid & CPR Certificates or willingness to obtain

Good computer and mobile device skills

We're hiring smiles. Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives.

Welcoming All
We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values, and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply.


About Ozcare

Robina, QLD, Australia
Healthcare & Medical
1001-5000 employees

Ozcare is a leading not-for-profit organisation supporting Queenslanders.

We offer a comprehensive range of residential aged care, home care, retirement living, hospital, disability and respite care, nursing, allied health and dementia advisory and support services.

Our caring workforce of over 4,000 staff and 250 volunteers proudly service thousands of clients every day from 47 locations across Queensland.

The reason we love our jobs is our clients. Seeing them live independent, happy and connected lives is what drives us. If you genuinely love helping others, join our mission to make a difference.

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