Position: Home Care Package, Client Services Manager (Care Advisor)

Location: Bendigo, Clayton - Carer's Network

Salary: $75,000 - $85,000 per annum + superannuation + company vehicle

About Us

At Carer’s Network, we envision a future where all our clients feel empowered to live the life they want. Carer’s Network enable our clients to do so by tailoring our home support services to each client’s unique needs and requirements. Our client base has been rapidly growing, and we are currently expanding our team of dedicated, passionate Client Service Managers (Care Advisors), who share the same core values as us and have a passion for helping people and want to strive in the healthcare field.

About the Role

We are looking for an experienced Client Services Manager (Care Advisor) to join our team at the Carer’s Network Bendigo office. Ideally you will have a nursing qualification and your AHPRA registration as you will be a clinical advisor, and will work closely with our Allied Health Services, Social Support team, and trusted external partners to help shape and deliver personalised, flexible care plans for our clients. You will be a key support for clients, their representatives, and support workers every step of the way.

If you have the desire to provide exceptional care and the experience to back it up, we would love to chat with you!

Experience Required

Demonstrated experience in a Client Services Management (Care Advisor) role, preferably within the Aged Care Home Care Sector.

A nursing qualification with AHPRA registration.

Strong understanding of home care packages and familiarity with government funding mechanisms.

Proven record of working to company organisational objectives and goals.

Experience in providing guidance, support, and mentoring colleagues.

Excellent communication skills with the ability to interact effectively with clients, families, caregivers, and healthcare professionals to promote and empower consumer participation and choice through the provision of effective and results-based case management to our Home Care Package clients.

Demonstrated ability in problem-solving, conflict management and decision-making, especially in challenging environments.

Good working knowledge of the Aged Care Quality Framework and Home Care Standards.

A compassionate approach to care, driven by a genuine desire to improve the lives of others.

Responsibilities:

Provide clinical advice.

Lead dedicated professionals to deliver high-quality home care services.

Oversee the assessment, allocation, and ongoing review of Home Care Packages to ensure each client’s needs are supported in the best feasible way. With your outgoing, confident and dynamic personality, you will develop new business whilst maintaining strong relationships with existing clients, their families, caregivers, and external stakeholders.

Coordinate with internal departments to streamline processes and optimise service delivery.

Ensure compliance with regulatory requirements and industry standards.

Implement strategies to continuously improve service quality and client satisfaction.

Travel to Melbourne as required.

About you:

Must be AHPRA registered.

Have at least two years’ industry and case management experience within the health care or home care sector (essential)

Must have strong understanding of My Aged Care

Highly motivated with strong organisational, interpersonal and problem-solving skills with a strong attention to detail

Excellent communication skills – both written and verbal (essential)

Have a compassionate approach to care and improving the quality of others’ lives.

Experience/Qualifications:

Nursing qualification (essential)

Current Australian Driver License (essential)

Mandatory certificates required in the Care industry (must be willing to obtain)

Why join us?

Company Car provided 24/7 with all-inclusive costs.

Exciting opportunity to join a small, high growth business.

A challenging yet purposeful career in the Aged Care sector, by impacting and making changes to the lives of our vulnerable clients.

A positive and supportive work environment, where your hard work never goes under appreciated.

Please note, as we are a registered NDIS care provider, Carers Network require all workers to undergo a NDIS Worker Screening Check.

How to Apply:

If you meet the experience requirements and share our dedication to delivering exceptional care, we would love to hear from you! Please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining Carer's Network as a Client Services Manager/Case Manager to [email protected]

Please note: No visa sponsorship available