The Langham Hotel Melbourne is currently looking for a full-time Information Technology Officer to join our team.

You will have the opportunity to work with the IT/Finance Team of a luxury hotel. This is an exciting opportunity for you to grow your hotel skill set to build a career within The Langham, Melbourne should you be determined and dedicated.

Reporting to the IT Manager and Regional Director of Finance, your role will be responsible for managing the day-to-day IT requirements for our guests and employees.

This position is an integral part of a high-performing hotel team and a key contributor to the hotel's ongoing success.

Key responsibilities include:

Maintenance of Windows Server, and AD administration, including 2008, 2012, and 2016

Supported remotely by our IT Manager on servers, projects, and Issues, or when required

Assisting in integrating and implementing a range of technical updates

Maintaining and updating the hotel's IT equipment inventory

Troubleshooting level 1 and 2 issues

Providing face-to-face and Remote IT support

Ownership of the help desk system and resolution

Analysing, developing, interpreting, and evaluating complex system design and architecture specifications, data models, and diagrams in the development, configuration, and integration of computer systems.

Research and analyse regarding network infrastructure.

Assessing and recommending improvements to network operations and integrated hardware, software, and communications.

Installing, configuring, testing, maintaining, and administering new and upgraded networks, software, database applications, servers, and workstations

Providing network programming in support of specific business needs and requirements

Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of network faults, enhancements and modifications to networks, and maintenance instructions

Preferred experience/qualifications include:

Product knowledge on Opera, FCS system, and operational software in the hospitality environment
CompTIA A+ or equivalent
MCSA: Windows Server 2016 or equivalent

CompTIA Network+, CCNA, or equivalent

You will need:

A Minimum of 2 years of experience working in a help desk environment supporting levels 1-3

Tertiary qualification in IT - graduates welcome to apply

Ability to troubleshoot and resolve technical problems or issues related to computer software and systems.

Experience supporting Windows environments and Active Directory, routers, and switches

Proven ability to problem-solve

Ability to prioritise and manage workload.

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, subsidised staff meals, and opportunities to learn new skills and grow your career.

We are looking for the 'right' candidate, who leads by example and thrives on teamwork to ensure the growth of the department!

If you think this is the right role for you, apply now!

GROOMING - Naturally, in the service industry, high standards of personal presentation, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.