About Us:

Connected Libraries are located in the City of Casey, which is one of Victoria’s largest, fastest growing and most diverse municipalities. We serve our community with 5 Libraries, a Library Lounge, 3 sets of 24/7 library lockers and a growing outreach service that extends across the municipality.

About the Role:

We have a full-time 12 month fixed term Band 3 Customer Experience Officer position available to join our fun, committed and passionate team at Connected Libraries. This is a parental leave 12-month backfill.

This is a fantastic opportunity to be an integral member of our customer engagement team delivering friendly customer service to our diverse communities throughout the City of Casey region.

Hours:

Monday - 7 hour shift (various times and locations)

Tuesday - 7 hour shift (various times and locations)

Wednesday - 7 hour shift (various times and locations)

Thursday - 7 hour shift (various times and locations)

Friday - Bunjil Place Library (2 week rotation. Week 1 10am-6pm and Week 2 1.15pm-9.15pm)

Weekends - 1 Saturday shift every 4 weeks and 1 Sunday shift every 4 weeks

Note: 7 hour shifts can include day and evenings.

About you:

We are ideally looking for highly flexible individual who can adapt quickly to fast paced working environments and thrive on providing excellent customer service skills with multi-cultural and diverse communities.

You will have:

Ability to effectively and efficiently provide friendly customer service

Good interpersonal and communication skills with the ability to communicate with all ages across all levels of community

Information technology and problem-solving skills in a range of information technology and software tools

Demonstrated understanding of the role of public libraries in communities and a community focused approach to service delivery

Demonstrate ability to work independently and as part of a team to meet organisational strategic outcomes

Year 12 completion or equivalent

Public Library experience desirable

Working with Children Check

Driver’s licence

How to apply:

Excited? If this sounds like you and you share in our vision to have an impact in our community, please visit our website and view the job vacancy and full position description.

To view a copy of the position description go to www.connectedlibraries.org.au/employment/

Please do NOT apply directly through SEEK.

Please address the Selection Criteria in your application and provide your resume. Please note, your cover letter, selection criteria and resume will need to be in one document.

All applications are to be directly made through our website www.connectedlibraries.org.au/employment/

We can’t wait to hear from you, get your application in today.

Applications close: Monday 5th May at 10am.

At Connected Libraries we embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Connected Libraries will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member. Connected Libraries is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.

For more information, please visit our employment page: www.connectedlibraries.org.au/employment/