About Us:
At Anglicare SQ, we are dedicated to providing high-quality home care and empower our clients to live independently and achieve their personal goals. We are seeking a passionate and skilled Client Liaison to join our team and make a meaningful impact in the lives of our clients.

About the role:

The overall purpose of the Client Liaison is to engage in client relationship management and packaged care case management with clients, their carer/s, family and advocates for home care and disability services. The key requirement is effective working relationships with key personnel including Concierge, Multidisciplinary Team Coordinator and Service Coordinator.

The Client Liaison role may undertake assessment, support planning, packaged care coordination and case management activities designed in collaboration with the client to assist the client to achieve their identified goals. In addition, this role supports the client to manage and monitor their budget as appropriate to ensure care packages are financially sustainable, and monitors the services provided to ensure these are in accordance with relevant service models and guidelines.

This is a full-time permanent position for HAC South Coast - Robina being the main office. Travel around this area to clients home is required in this role.

Key Responsibilities:

• Build and maintain positive client relationships as the primary contact for service delivery.
• Conduct home visits to assess client needs and support goal setting.
• Collaborate with key personnel to ensure effective service delivery.
• Manage client budgets for sustainable care packages.
• Implement and review care agreements in line with Consumer Directed Care (CDC) principles.
• Provide advocacy, support planning, and tailored case management.
• Maintain ongoing communication with clients and families to meet care needs.

Key Requirements:

• Current National Police Certificate
• Current Drivers Licence and own reliable vehicle
• Dependent on Service based staffing models, this role is required to possess:

o Minimum AQF Level 4 qualification in ageing support, disability or equivalent and;

o Attainment of nationally recognised competency in case management or equivalent or willingness to attain

• Certificate IV Ageing, Cert IV in Lifestyle & Health, Cert IV in Disability or equivalent
• Experience with Microsoft Office Suite; familiarity with consumer databases is a plus

What we offer:

• An opportunity to progress in your career, professionally develop and build upon your current skills and experience
• A chance for you to help your colleagues develop within their roles and be part of leading and guiding the team
• Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.
• In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)
• Enjoy the potential tax savings of a Novated Car Lease.
• Employee Discounts at some of Australia's leading retailers.
• 6% Bupa Health Insurance Discount.
• Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.
• Opportunities to purchase additional annual leave.
• Pastoral Care Support & Employee Assistance Programs.
• Free annual Flu vaccinations.

Application process:
Apply online, providing your resume, cover letter and answering our quick and easy application questions.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing ongoing care and protection.