Hybrid role - WFH 2 days | on-site 3 days post initial training

One of Australia's finest table wine brands for over 50 years

Varied end-to-end inbound B2B customer service role

Ongoing Training and Development Plan

Fantastic offices in Alexandria + some on-site parking

9am to 5pm, Mon to Fri

To $65K + super + generous annual wine allowance

The Company:

For over 50 years and 3 generations, this family-owned company has crafted award winning wines and is regarded as one of the finest Australian table wine brands. Focused on old world estate philosophy and new world innovation, they produce quality wines that are always accessible and they continue to go from from strength to strength with an expanding distribution network across multiple major export markets.

Your Role:

Opportunity to showcase your customer service skills as a member of a small dedicated customer service team!

Your contribution will be key to the ongoing delivery of an an excellent customer experience.

You will enjoy a varied role with responsibilities including:

Timely & accurate processing of customer orders

Responding to customer requests and queries (via email, phone, chat)

Liaising with transport providers and internal stakeholders

Resolving any customer issues including delivery, claims, and returns

Monitoring stock transfers & levels

Required Skills & Experience:

Experience in a product-based customer service role

Processing of customer | sales orders

Experience using an ERP | CRM system such as SAP or similar

Any exposure to the logistics and | or wine industry an advantage

To Apply - please click 'Apply' or email your resume to [email protected]

Feel free to contact Anna (02) 9317 2333 if you have any questions.

At Recruitment Edge we strive to create an environment that values and celebrates diversity in all its forms. We are passionate about providing equal employment opportunities and we actively encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.

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