CASA’s vision is to continue to be a leading provider providing high quality support and services, whilst continuing to grow the organisation and our programs sustainability.

Job Title: Outreach Officer

Award: SCHADS Level 5.1 (Permanent part-time) Reports To: Team Leader

Community Accommodation and Support Agency Inc (CASA) was established in 1983 as a Homelessness service. The organisation is highly respected in the Mackay region and well recognised for continuously expanding services and support to meet the needs of vulnerable and disadvantaged people in the community.

Our strategic intent is for growth and sustainability while focusing on our core business to enable people to achieve stability and independence through the provision of tailored housing and support services.

Position Purpose

As an Outreach Worker at CASA, you will be at the forefront of our mission to connect with and support individuals experiencing homelessness. This role requires compassion, resilience, and a proactive approach to engage with marginalized populations and connect them with the resources they need.

This role is part of a new out-of-hours service, with a portion of the hours required for the role falling outside of CASA office hours.

Key Responsibilities:

Street Outreach

Conduct regular street outreach to identify and engage with individuals experiencing homelessness

Build trusting relationships and assess immediate needs for shelter, food, and other essential services

Client Advocacy

Advocate for clients in accessing available support services, including healthcare, mental health resources, housing and social assistance programs

Assist clients in navigating social systems and overcoming barriers to accessing services

Resource Connection

Collaborate with internal and external partners to ensure clients have access to relevant resources and programs

Provide information on housing options, employment services, and other support available within the community

Case Management

Maintain accurate and confidential client records, documenting interactions and progress, and providing reports as required

Work collaboratively with case management teams to develop and implement individualized support plans

Assist clients with applications, including but not limited to, applications to apply for ID, Centrelink and housing

Community Engagement

Represent CASA in the community, participating in outreach events and building relationships with local businesses, organizations, and community members

Mandatory Requirements:

Current Class C Drivers License

Blue Card Qld (Clearance to work with children),

NDIS Workers Screening Clearance Card

Weekend work required.

Desired Requirements:

Minimum 3 years’ experience within the community services sector

Essential Selection Criteria:

Ability to work unsupervised, and safely, outside of CASA office hours.

Demonstrated strong analytical and case management skills relating to assessment, intake, case planning, case reviews, co-service delivery and critical incident responses.

Demonstrated ability to ensure self-compliance with organisational and funded bodies regulations, policies and procedures.

Excellent verbal and written communication skills including the capacity to use Microsoft Office Software (Word, Excel and Outlook) and/or ability to learn and/or navigate the organisation’s data bases and funding bodies requirements.

Benefits Available:

Attractive employer superannuation contribution

A supportive team environment and opportunity for professional development

Work hours will include weekdays and weekends. Set rostered hours will range between 30 -37 per week.

Please note there are two positions available.

If you are interested in the opportunity to be part of an organization that provides housing and support to those who are homeless or at risk of homelessness, please apply through SEEK.

Applications close on Thursday the 8th May 2025.