Join Us as an Outreach Case Officer – Make a Real Impact Every Day!

Make a Difference Where It Matters Most

Are you passionate about empowering people and creating lasting change in your community? Want to work in a role where no two days are the same – and every day you go home knowing you made a difference?

We’re on the lookout for a dynamic Outreach Case Officer who’s ready to jump in, connect with people, and support individuals and families experiencing homelessness, hardship, or tough life challenges. If you’re driven by purpose and want to be part of a supportive, heart-led team – keep reading!

What You’ll Be Doing:

As an Outreach Case Officer, you’ll be at the frontline of support – walking alongside people doing it tough. You’ll use your empathy, problem-solving skills and resilience to help clients navigate complex challenges like homelessness, child protection involvement, trauma, and systemic barriers.

Here’s a sneak peek at your day-to-day:

Connect with individuals and families and build strong, trusting relationships

Carry out assessments and develop personalised, client-led case plans

Help clients access safe, sustainable housing and support services

Provide practical and emotional support with care, respect, and compassion

Work with a range of services and stakeholders to get the best outcomes

Keep records and documentation on point and aligned with our processes

Be a key player in our positive, inclusive, and passionate team culture

What You Bring to the Table: please address the following in your Cover Letter

Tertiary qualifications and/or relevant equivalent experience.

A solid understanding of the challenges faced by people experiencing homelessness or navigating child protection systems

Skills in trauma-informed, person-centred practice and case management

Confidence to navigate tough conversations and advocate for your clients

An ability to interpret and understand Government legislation, policies and practices impacting service development and delivery, including knowledge of the child protection system.

Bonus Points If You Have:

Experience in crisis accommodation or social housing and asset management

Familiarity with community-based service delivery models

A knack for interpreting policy and legislation that affects vulnerable people

The ability to juggle competing priorities while staying calm under pressure

Why You'll Love Working with Us:

Professional Supervision - Grow your skills with expert guidance and supportive supervision as a Case Officer.

Wellbeing Support – Access free and confidential counselling with our Employee Assistance Program

Ongoing Learning – We invest in your growth with an annual training budget just for you!

Flexible Hours – Some early starts or late finishes may be needed, but we value your balance

Corporate Discounts – Gym deals, retail perks, and more through Rewards Gateway

Referral Bonuses – Score up to $2,000 when you refer a friend to join our team

Reimbursed Checks – We’ll cover your Working with Children check once you start

Meaningful Work – Be part of a mission-driven team that truly cares

Benefits for Youturn Team Members

We offer a generous remuneration package with benefits designed to support your career and lifestyle goals.

Enjoy 12% superannuation plus access to generous salary packaging of up to $15,900, plus $2,650 meal entertainment benefits, to further maximise your take-home pay, offering you even greater advantages such as partial exemptions for Remote Area Benefits, Relocation Expenses and Car Parking (if eligible).

Flexibility: Enjoy work-life balance with flexibility for negotiating start/finish times, tailoring your career to your lifestyle!

Wellness Leave: Recharge with 5 days of paid wellness leave each year (pro-rata).

Paid Parental Leave: Unlock 12 weeks of paid parental leave benefits after just one year of dedicated service.

Annual Leave Loading: Receive additional pay with annual leave loading

We Welcome Everyone!

We value lived experience and welcome people from all walks of life – including Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and LGBTQIA+ communities.

Ready to Apply?

If this sounds like your kind of role, don’t wait!

Send us your resume and cover letter - be sure to cover the "What you bring to the table" in your cover letter!

Let’s work together to create real change – one connection at a time.