Are you an organised and customer-focused professional with a passion for coordinating and supporting service operations? Medi-Dent is seeking a dedicated Customer Service Representative to join our team and play a key role in managing the coordination of our technical services.

The Role

This is a full-time position, with working hours from 8:30 AM to 5:30 PM, Monday to Friday.
In this multifaceted role, you’ll be responsible for routine customer service activities alongside the coordination and administration of our technical service operations. You’ll work closely with internal teams, technicians, and customers to ensure smooth and timely service delivery.

Key responsibilities include:

Handling customer inquiries via phone and email with professionalism and efficiency

Processing orders and providing accurate product information

Supporting accounts-related tasks and maintaining accurate records

Coordinating the scheduling of technical service visits, ensuring alignment with customer needs and technician availability

Maintaining and updating accurate service records, job documentation, and administrative reports

Assisting with service-related accounts tasks, including invoicing and maintaining service records

About You

To be successful in this role, you should have:

Strong customer service or service coordination experience

Experience in the dental or medical industry (highly regarded)

Excellent administrative and organisational skills, including Microsoft Office

Experience using ERP and CRM systems (highly regarded)

A keen eye for detail, strong problem-solving skills, and the ability to multitask

A friendly, team-oriented attitude with a commitment to delivering outstanding service

Full working rights in Australia without restrictions

A valid Australian driver's licence

About Us

Medi-Dent is a family-owned business that has been supplying dental and medical goods across Australia for over 30 years. We also specialise in equipment sales and servicing in Victoria. Our team is committed to delivering exceptional customer service while creating a supportive and rewarding work environment with opportunities for career growth.

Why Join Medi-Dent?

Supportive Team Environment – Work in a warm and welcoming workplace

Career Progression – We promote from within and offer growth opportunities

Stability & Work-Life Balance – Enjoy job security in a well-established business

If you're looking for a rewarding role in a company that values its people, we’d love to hear from you! Even if you don’t meet every requirement, we encourage you to apply. If you're motivated, eager to learn, and ready to take on a meaningful role—this could be your next career move.