About the role

Join the dynamic team at Mansfield Motor Panel Repairs as a full-time Customer Operations Coordinator based in Mansfield, Victoria. In this pivotal role, you will be responsible for providing exceptional customer service and administrative support to our customers. With a focus on creating positive experiences, quality communications and high quality repairs you will be the key point of contact for our customers and play a vital part in the overall success of our organisation.

What you'll be doing

• Greeting customers and managing vehicle returns.
• Taking vehicle photos for quoting purposes.
• Assisting with quotes and creating estimates in iBodyshop (with the opportunity to develop your skills in this area).
• Answering and managing phone calls.
• Scheduling vehicle bookings.
• Ordering and managing parts.
• Weekly planning (in collaboration).
• Processing insurance payments.
• Invoicing.
• Maintaining accurate customer records.
• Providing exceptional customer service.
• Maintaining a clean and organised workspace.
• Liaising with local partner businesses.
• Banking.
• Developing Standard Operating Procedures (SOPs) for future team members.
• Streamlining and improving existing systems for online accessibility.
• Inputting and auditing parts in iBodyShop.
• Ordering office supplies.
• Assisting with supplier payments.
• Managing parts returns
• Liaising with assessors when required.

What we're looking for

• Demonstrable experience in a customer service or administrative role, ideally within the Automotive industry or a personal interest in and understanding of cars
• Excellent communication and interpersonal skills with the ability to build rapport and provide exceptional customer service
• Strong organisational skills and attention to detail to ensure accuracy and efficiency in your work
• Proficient in using various software applications, including Google suite
• Ability to work collaboratively as part of a team as well as independently to prioritise and manage your workload
• A passion for delivering a positive customer experience and contributing to the success of the business
• Ability to prioritise and work through the peaks and valleys of the weekly workflow

About us

Mansfield Motor Panels is a family owned and operated business that strongly believes in creating a positive and inclusive work environment. There has been an Automotive Workshop in this location since the 50s and we aim to provide a positive experience for people who otherwise are dealing with a stressful situation when needing collision repairs.

Apply now to become our next Customer Operations Coordinator and be a part of our growing team.