Norwest Pest Management is on the look out for an Office Manager. This role ensures the efficient coordination of office procedures, supports field technicians, manages client communications, and maintains compliance with business systems and processes.

Key Responsibilities

Administrative Management

Oversee day-to-day office operations including reception duties, filing, scheduling, and correspondence.

Maintain client and job records in CRM and ensure accuracy across platforms (e.g., Formitize, Xero).

Prepare quotes, job reports, and invoices.

Staff Support & Coordination

Coordinate technician schedules, job bookings, and logistics (e.g., accommodation, vehicle usage).

Support recruitment, onboarding, and record-keeping of staff certifications and licenses.

Customer Service

Handle inbound calls and customer enquiries.

Follow up on quotes, schedule inspections, and ensure client satisfaction post-treatment.

Financial Administration

Assist with payroll data entry, accounts receivable/payable, and financial reporting.

Reconcile transactions and assist with Xero bookkeeping where needed.

Compliance & HSE

Ensure documentation of HSE protocols and assist with audits or inspections.

Track expiry of insurances, licenses, and safety certifications.

Essential Skills and Experience

Proven office management or administrative experience (3+ years preferred)

Strong organisational and time management skills

Proficiency with office software (Word, Excel, CRM platforms, Xero preferred)

Excellent written and verbal communication

Ability to multitask in a fast-paced environment

Discretion and confidentiality

Customer service orientation

Problem-solving mindset

Team-oriented and proactive attitude

Other Benefits

Superannuation in line with Australian standards

Supportive workplace culture

Monday–Friday work hours 38 hours

Training and professional development