About Us:
JCU Vet is your partner in pet care, providing the Townsville and North Queensland community with a comprehensive range of veterinary health care services and medical treatments. Our state-of-the-art veterinary hospital provides general practice services and a referral centre for complex medicine, surgery, anesthesia, imaging, dermatology, and cardiology cases. JCU Vet is also a teaching hospital – dedicated to excellence in education, training and research. We are located at the James Cook University Townsville campus and have an important role in training Australia’s next generation of leaders in veterinary medicine.

About the Role:
We are looking to appoint a permanent part time receptionist for 24 hours per week. Shift work is involved. In this role, you will provide reception, administrative, and clerical support while liaising with clinical staff, customers, and external veterinarians. Your well-developed admin skills will be crucial in enhancing our reception service, administrative systems, and patient care. There may be opportunities to take on additional working hours.

Key Responsibilities:

Greet and assist clients, visitors, and students with professionalism and warmth

Answer and manage incoming calls, emails, and inquiries

Schedule and manage appointments, maintaining accurate records in our booking system

Process payments and manage invoicing

Assist with general administrative duties including data entry, filing, and mail management

Support the veterinary team with administrative tasks as required

Maintain a clean and organised reception area

Provide assistance with additional tasks and projects as needed

Essential Requirements:

Experienced receptionist, preferably with some health and/or veterinarian practice experience

Confident and willing to take on new challenges

Warm, friendly personality and great team player

Strong administration, computer, and system skills

Professionally presented with excellent grooming

Excellent verbal and written communication skills

Focused on delivering exceptional customer care

Organised and efficient, yet empathetic towards customers in distress

What We Offer:

Competitive wages

Veterinary discounts

Job satisfaction from contributing to the well-being of various animals

How to Apply:
If you are a dedicated and versatile individual with a passion for providing excellent customer service and administrative support, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the role via Seek.