6-Month Contract Contact Centre Customer Service Role

Are you passionate about delivering high-quality customer service? Hays are currently working with a well-known insurance provider who are looking for their next Customer Services Specialise to join their team in West Perth.

Your new role

As the Customer Services Specialist, you'll be the first point of contact for members, third parties and service providers on claims and enquiries via multiple channels. You'll provide general advice and invoicing support in a professional and customer-focused manner. Your key responsibilities will include, but not limited to;

• Provide high-quality customer service via calls and emails.
• Resolve queries efficiently, ensuring first call resolution.
• Provide empathy to members in difficult and vulnerable situations
• Ensuring that processes and admin tasks are adhered to.
• Participate in training and continuously improve industry knowledge.

What you'll need to succeed

Your previous experience in a similar role and your excellent customer service skills will lead you to your success, in addition to;

• Strong computer skills.
• Prior experience in Invoicing.
• Excellent communication skills and pleasant phone manner.
• Ability to work under pressure and meet targets.
• Ability to display empathy and resilience during difficult conversations
• Strong problem-solving skills.
• Team player with attention to detail.
• Experience with dispute resolution will be adventageous, but not essential.

What you'll get in return

You will be joining a close-knit, people-focused business who value their employees. In return you will get;

• Easily accessible via public transport, or discounted parking.
• Supportive team environment.
• Opportunity to grow and develop within business.
• Continued support from your Hays Consultant

What you need to do now

If you are passionate about this role, click 'apply now' or for more information and a confidential discussion, contact Joanne Mitchell at Hays on 08 9254 4544 or email [email protected]

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.