About the organisation

ARKWAYS is a leading provider of NDIS Support coordination services across the Melbourne Metropolitan area. We are specialised in providing high quality support coordination services keeping in mind the best interest of NDIS participants.

Come and be a part of a growing team that thinks of new and creative ways to keep our clients engaged and on track to achieving their goals. This role requires attention to detail and accuracy, analytical thinking, the ability to understand complicated guidelines and apply them, as well as the ability to explain these to clients and team members as needed.

Qualifications & Experience

You Have:

• A practical understanding of the NDIA policies and procedures.
• Knowledge of the rules relating to participant planning and reasonable and necessary supports
• Good practical and theoretical knowledge of working with people with severe and enduring disabilities along with complex and multiple care needs.
• Minimum of certificate IV in Mental Health or Mental Health peer work or similar training and/or 2 years paid experience in supporting people with Mental Health challenges.
• Demonstrated ability to develop relationships with service providers, NDIS planners, Plan Managers, and public service personnel in dealing with participants needs.
• Experience in one or more of: Support Coordination, Support Connection, Local Area Coordination, NDIA Planning, Mental Health, Welfare worker, Developmental Educator, Counsellor, or Psychologist
• Experience in service delivery and design for people with complex needs
• Experience in evidence based written documentation and verbal communication
• Demonstrated ability to work within a client-focused environment, to build client capacity and to provide choice and control within their NDIS plans.
• Experience with psychosocial disabilities will be viewed favourably
• Qualifications in Psychology or Mental Health and surrounding fields will be viewed favourably

The Role:

• Provide support to clients based on their NDIA plan, implementing all supports within the client’s plan including formal, mainstream, and funded supports.
• Use a strengths-based approach when working with clients to establish a Support Plan with the client and other relevant stakeholders
• Build effective relationships with clients and their families while maintaining appropriate and professional boundaries
• Manage client issues and complaints with respect and fairness whilst following ARKWAYS policies and procedures
• Ensure regular contact is maintained and recorded
• Maintain a working log of all contacts with clients, families/carers, and support services within a database.
• Prioritise, manage and administer a caseload / task in a coordinated, efficient and timely manner.
• Ensure that information on relevant community resources is available to clients and that appropriate referrals are made and followed up.
• Be aware of and ensure all ARKWAYS policy, procedures and guidelines are adhered to including OH&S.
• Active engagement in professional development activities and relevant committees identified through supervision sessions.
• Develop and maintain effective working relationships with other Disability services and Mental Health services, other non-government agencies and the National Disability Insurance Agency (NDIA).
• Demonstrates ARKWAYS mission, vision, and code of conduct at all times.
• Proven experience working with people with autism, disability and / or mental illness.

Benefits:

• Excellent remuneration to the right candidate
• Be part of a team that truly lives its values and purpose
• Be respected and valued for the quality of your work and contribution to the lives of others

To be successful in the role, you will need:

• Demonstrated experience as a Support Coordinator
• Good understanding of NDIS legislation and guidelines, price guide and how they are applied.
• Certificate IV in Mental Health or Mental Health peer work or similar training and/or 2 years paid experience in supporting people with Mental Health challenges.
• Excellent communication skills, both written and verbal
• Dedicated commitment to supporting and improving outcomes for participants
• NDIS Worker Screening Clearance
• NDIS Workers Orientation Certificate
• Current and valid Victoria Police check
• Current and valid Working with Children Check
• Current and valid working visa in Australia
• Hold or willing to obtain First Aid and CPR
• Valid Victorian driving licence and appropriate fully insured car.
• To apply: Please provide a brief covering letter outlining why you feel you are the best candidate for this role, along with your resume (PDF preferred).