Practice 2IC - CBT Professionals Helensvale Homeworld

CBT Professionals is a psychology practice committed to transforming lives and supporting people to “feel good, live well”. We have three locations and a head office management team.

Our ‘people-focused’ culture means we are always on the lookout for hard-working individuals with a team focused, can-do attitude to join us as we work to revolutionise the future of psychological services. It is the people at CBT Professionals who make our business a success!

About the Role

Full-time position

This role involves overseeing the practice's daily functions, providing training, mentoring and leadership to the reception team, providing on-desk coverage where required and ensuring smooth workflow.

The ideal candidate will demonstrate exceptional attention to detail, accountability, and initiative in their role.

Responsibilities

✔️ Provide on-desk admin/reception role coverage where required
✔️ Rostering and absence co-ordination across two Gold Coast Practices
✔️ Manage appointment schedules and liaise with psychologists and clients
✔️ Handle complex reception tasks, including Medicare & NDIS billing, accounts & EOD banking
✔️ Providing training to new team members; mentor and lead the reception team
✔️ Troubleshoot operational issues and step in for the Practice Manager when needed
✔️ Maintain confidentiality and compliance with clinic policies and industry regulations

Why join our team?

✨ A rewarding role where you make a real difference in people’s lives
✨ A close-knit and supportive team that values collaboration
✨ A workplace culture that fosters collaboration, respect, and work-life balance

About You

Previous experience in reception, psychology, or allied health is highly regarded

Strong leadership skills with the ability to support and mentor a team

Excellent customer service and communication skills

A keen eye for detail and strong organisational abilities

Proficiency in practice management software (experience with Zanda (formerly known as Power Diary) is a plus!)

Ability to handle multiple priorities and remain calm under pressure

How to Apply:

If you are passionate about making a difference in a fast-paced, rewarding environment, we encourage you to apply with your resume and cover letter, adding the phrase ‘Live well’ to the top of your cover letter.

Only shortlisted applicants will be contacted.