Boost My Business

Customer Solutions Advocate

About Boost My Business

Boost My Business is a highly successful, rapidly expanding software & digtal marketing agency. We are creating essential software and products for our customers. Our software enables our customers to create their ideal online presence and to generate real business value.

We have 40 team members across Australia, NZ, Asia and Europe and thousands of happy customers across 3 countries. We are obsessive about the quality of our product and the calibre of our team members. Our mission is to simplify and improve the online reputation and brand of every business we work with.

About the Role

Businesses which partner with Google come in all shapes and sizes, and no one Google advertising solution works for all. We have a number of dedicated teams specialising in each area of digital marketing.

As a Customer Solutions Advocate your focus will be ensuring the satisfaction of our customers, collecting customer payments and updating records meticulously to ensure historical accuracy of each customer's journey.

As customer queries come in, you will draw upon your empathy and quick action to ensure a prompt response and connect them with the right member of the team to solve their issues.

Understandably, customers miss due dates on invoices from time to time. Your adherence to our systematic follow up approach, coupled with your great communication skills will see customers update payment details for their service continuation.

When our thousands of clients are happy, so are we. Our Boost Customer Solutions (BCS) team are entrepreneurial, enthusiastic and client focused. They are the personal face of Boost My Business, helping
entrepreneurs both individually and broadly build their online presence and grow their business.

Experience and Skillset Required:

Microsoft Office - strong proficiency in Excel and Word

Some experience in any CRM software such as Salesforce, Zoho, Hubspot or other

Proficiency in Xero

2 years experience in payment collections

2 years experience in customer service or customer facing role

Qualities Required:

Strong work ethic

Capable and motivated to learn and adapt

Self motivated

Thriving in a team environment

Excellent communication skills

At Boost My Business we pride ourselves on our ability to help educate and support all staff and clients so they can thrive. If you feel you can do this, then we want to hear from you.

Apply Now!