Is It Time for a New Challenge and a Career That Excites You Again?

Tired of rigid, repetitive roles that no longer inspire you?
Feeling like your current job lacks pace, creativity, and opportunity for real growth?
Ready to step into a role where you’re trusted, valued, and challenged every day?
Looking for a fast-paced environment where your contribution truly makes a difference?

If you're nodding in agreement, Sunshine Coast Deck Specialists might just be your next chapter…

We are seeking a dedicated and driven individual to join our team as a Customer Service Representative / Admin officer at Sunshine Coast Deck Specialists. We're excited to offer this full-time role designed for a dynamic person looking for real professional growth within a supportive environment.

As a Customer Service Representative / Admin officer, you will play a vital role in supporting the smooth operation of our business. Your main responsibility will be to manage new enquiries that come through our website and social channels, assist our valued clients throughout their project journey, and provide critical administration support to the team. This is a full-time, office-based role working Monday to Friday, 9:00 AM to 5:00 PM.

Responsibilities:

• Serve as the primary point of contact for clients, addressing enquiries and providing assistance promptly and professionally.
• Contact and engage with all new enquiries that come through our lead generation channels and processes (NOT cold calling).
• Coordinate with the team to ensure seamless communication and project coordination.
• Assist clients with project enquiries, scheduling, and updates.
• Maintain accurate records of client interactions in our CRM system.
• Enter and process supplier and customer invoices into our system accurately.
• Collaborate with internal teams to ensure client satisfaction and project success.
• Contribute to a positive, solutions-focused team environment.

Requirements:

• Previous experience in administration, customer service, or a related field preferred but not essential (training provided).
• Strong communication and interpersonal skills.
• High attention to detail and ability to multitask effectively.
• Proficiency in CRM systems and standard office software.
• Confidence with basic invoice data entry and processing.
• Positive attitude and strong willingness to support both clients and colleagues.
• Reliable transportation.
• A commitment to delivering outstanding service and building positive client relationships.

If you are a proactive and organised individual with a passion for delivering excellent service — and you're ready to take on a new, exciting challenge — we invite you to apply for this opportunity.

We offer competitive compensation, a supportive team culture, and real opportunities for professional growth and development.

To apply, please submit your resume and a brief cover letter to:
[email protected]