Programmed Skilled Workforce have a Client Support Officer (Duty Supervisor) vacancy available for an immediate start for their AFTERNOON SHIFTS. This role is responsible for delivering exceptional customer service while ensuring a safe, fun client experience.

This role is a TEMP to PERM opportunity with 3-month probationary period with PROGRAMMED SKILLED WORKFORCE based at the Gold Coast Recreation Precinct – Palm Beach QLD 4221.

Availability to carry out the following rostering pattern is essential.

Please note that rostering outside these hours might also be required - this will be dependent on the needs of the business.

· WEEK 1: Monday – Thursday (13:00pm to 22:00pm)

· WEEK 2: Monday – Friday (13:00pm to 22:00pm)

As a Client Support Officer, you will be a key member of the team responsible for providing exemplary Customer Support to clients at the Precinct. You will be responsible for the Venue after hours with the assistance of the Venue Services Team.

Duties and responsibilities will include however, are not limited to:

Lead and oversee Leisure Centre operations

Lead and support Venue operations out of standard business hours

Organise daily CSO team and tasks, including but not limited to regular hirer liaison, client service management and leading the Regular Hirers monthly booking itineraries

Lead the Venue front of house reception team

Deliver key client services in line with the Venues compliance requirements, including compliance with financial management policy, cash handling, client service standards,

Conduct emergency procedures out of hours

Oversee the safety of clients using the Leisure Centre

Lead and support the development and implementation of new Leisure Centre products and services

Mandatory requirements.

Positive Paid Blue Card (not volunteer)

Current First Aid and CPR Certificate

Highly desirable;

Intermediate level of computer knowledge and skills

One-year experience in a similar role with demonstrated knowledge of customer service-related delivery outcomes

Prior experience as a Duty Manager

Driver’s license

How to apply:

Please provide the following information to the panel to assess your suitability:

Current resume

A brief response (1 page) describing why you are the best suited person for this role.

Expression of interest applications will close on Wednesday, 30th April 2025.

If you are interested in applying for this role, please click on APPLY and upload an updated resume. If you experience any difficulties uploading your resume, please call Programmed on 1300 776 472.

Who are we

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So, it's over to you. If you would like to join our team, APPLY now.

To learn more about working with Programmed, we encourage you to visit our website.

Only shortlisted applicants will be contacted.