Join the First2Care Client Services Team and launch your career in an exciting Client Services Officer role, where you'll receive comprehensive on the job training and support.

Multiple full-time positions available

Convenient Spring Hill Location, close to public transport

A vibrant and collaborative team environment, featuring regular team celebrations and activities

Rapidly growing national NDIS Plan Management business

A rewarding journey supporting people with disabilities (and their nominees) to manage their NDIS Plan funding

About You:

You are the type of person who knows their way around a computer, has strong attention to detail and is comfortable talking to a range of people on the phone.

You have a desire to learn and grow with your team, a strong work ethic, and an interest in making a difference in the lives of people with a disability within the NDIS.

About the Position:

We are recruiting for several permanent positions within our Client Services team, based out of our Brisbane (Spring Hill) office.

The Client Services Officer position is suited to entry and mid level applicants. Comprehensive training will be provided to build upon your current skill sets. We are looking for individuals who are enthusiastic about learning on the job and advancing within the organisation over time. We welcome candidates eager to enhance their skills and make a meaningful impact within the disability sector. We invite you to share your story and goals in your application to help us understand your aspirations and/or lived experience.

At First2Care, our Client Services Officers serve as the primary point of contact for both existing and prospective clients, providers, and stakeholders. You will be part of a team that provides assistance to our NDIS participants with respect to the financial management of their NDIS plans.

As a member of our team, your responsibilities will include:

Handling incoming and outbound enquiries through our 1300 phone line, offering exceptional customer support

Responding promptly and effectively to email enquiries

Accurately following data entry procedures and utilising written templates to complete administrative tasks

Redirecting inbound communications to the appropriate team members

You can expect to:

Hone your telecommunications, problem-solving, and leadership skills

Establish and maintain long-term, trust-based relationships with NDIS Participants, their Nominees, Guardians, and team members

Become proficient in using our specialised systems for administrative tasks

Gain in-depth knowledge of the National Disability Insurance Scheme, focusing on financial management of participant plans

If you're an enthusiastic individual, eager to start a rewarding career in Client Services, apply now and become a member of the First2Care Client Services Team.

About First2Care:

First2Care is a rapidly growing, Plan Management service provider for the National Disability Insurance Scheme (NDIS). With over 40 years of experience in financial management, we are committed to delivering the best possible Plan Management services to our clients. As an Independent Plan Manager, we focus exclusively on Plan Management services, which allows us to excel in the NDIS Plan Management space. Learn more about us at www.first2care.com.au.

Recruitment Information:

At First2Care, we uphold the principle of Equal Employment Opportunity, ensuring that everyone has equal access to job opportunities based on merit. We also encourage applications from people living with disabilities, First Nations individuals, and those from culturally diverse backgrounds. As a registered NDIS provider, First2Care requires all Client Services employees to complete the NDIS Worker Screening prior to beginning their role.

The successful candidate/s will be employed on a salary basis, with clearly defined KPIs and a comprehensive job description. Client Services Officers are engaged under the Clerks Private Sector Award 2020, this advertised role is for Level 1 through to 3, with applicant remuneration assessed on experience, demonstratable skill sets, and background. Click Here: http://awardviewer.fwo.gov.au/award/show/MA000002

We can offer a 14 day start date, contingent upon screening eligibility. Suitable applicants may be invited for interviews at any time during the advertising period, and we welcome applications inside 30 days from first advertised.

To apply, please submit your application via the Seek link. For any enquiries or to be considered for future opportunities at First2Care, please email [email protected] with a brief cover letter and your resume.