About the role

As a Client Services Officer (CSO) at Advanced Hearing Solutions', you will be the first point of contact for our valued customers. In this full-time role based in Orange, NSW, you will play a vital role in delivering exceptional customer service and supporting our clients throughout their hearing healthcare journey.

What you'll be doing

Providing friendly and professional customer service via phone, email and in-person interactions

Booking and scheduling appointments for customers

Answering inquiries and providing information about our products and services

Assisting with the coordination of client records and maintaining accurate data

Liaising with clinical teams to ensure seamless customer experiences

Supporting the wider client services function as required

What we're looking for

Previous experience in a customer service or client-facing role, ideally within the healthcare industry

Strong communication and interpersonal skills with the ability to connect with people from diverse backgrounds

Excellent problem-solving and decision-making skills

Proficient in using computer systems and client management software

Passion for delivering outstanding customer service and contributing to a positive team environment

Empathy, patience and a genuine desire to help others

What we offer

At Advanced Hearing Solutions', we are committed to supporting our employees' wellbeing and professional development. In this role, you can expect:

Competitive salary and performance-based bonuses

Ongoing training and development opportunities

Flexible work arrangements and a healthy work-life balance

Access to our employee assistance program and wellness initiatives

A collaborative and supportive team environment

About us

Advanced Hearing Solutions' is a leading provider of comprehensive hearing healthcare services in the Wollongong region. With a team of dedicated professionals and a commitment to innovation, we are passionate about empowering our clients to live life to the fullest by improving their hearing and overall wellbeing.

If you're excited to join our dynamic team and make a meaningful difference in the lives of our clients, we encourage you to apply now.