About the role

Better Together Community Support is seeking a Client Intake Officer to join our team. As a Client Intake Officer, you will play a vital role in welcoming and supporting individuals within our community who are seeking assistance from our services. This full-time position is based in Atherton, 1.5hours from Cairns, North QLD. This is an exciting opportunity to make a real difference in the lives of those in need within our local community.

What you'll be doing

Respond to inquiries from potential clients and provide information about the services we offer

Receiving initial intake assessments to understand each client's unique needs and circumstances

Liaise with relevant team members ensuring that clients are matched with the appropriate support services

Maintain accurate and up-to-date client records and notes

Provide exceptional customer service and a warm, empathetic approach to all client interactions

Assist with administrative tasks such as processing client paperwork

What we're looking for

Prior experience in a customer service, client support or administrative role

Strong communication and interpersonal skills with the ability to engage effectively with people from diverse backgrounds

Excellent organisational skills and attention to detail

Proficient in using computer software such as word processing, spreadsheets and client management systems

A genuine passion for supporting vulnerable individuals and making a positive impact in the community

A relevant tertiary qualification in a field such as social work, human services or community development would be highly regarded

What we offer

Generous Salary Packaging benefit of $15,899 per year, plus $2,650 meal and entertainment card, to increase your take home pay.

Annual Professional Development training budget of $950 per annum

Supportive team environment

Employee assistance program

Genuine supportive and inclusive work environment that values the wellbeing of team members

About us

Better Together Community Support is a non-profit organisation dedicated to providing essential services to the community of the Atherton Tablelands. We pride ourselves on our strong community connections, compassionate approach, and commitment to making a positive difference in the lives of those we serve. Better Together employ a range of highly skilled staff across a broad range of areas including social work, community development, aged care services, psychology and counselling.

If you're passionate about making a difference in the lives of others, we'd love to hear from you. Apply now to join our dedicated team of mental health professionals.

How to apply

Please submit your application through SEEK, with your resume along with a letter outlining a little about yourself, your skills and experience.

Applications will be reviewed as they are received and interviews scheduled as required. The position will close when the position is filled. Be sure to get your application in.

If you would like to learn more, please reach out to Vicki on 07 4091 3850 or email [email protected]

First Nations peoples are encouraged to apply.