About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named State Winner of the 2023 Large Training Provider of the Year at the prestigious Queensland Training Awards and the Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be a part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, North region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen” through the embodiment of the following core values and behaviours in all that we do:

• Safety First
• Focusing on our customer
• Taking responsibility
• Showing initiative
• Working together

Your Opportunity

As a key Member of the Client Services team, you will assist in managing the day to day operations within Client Services and provide support to staff in the delivery of superior service to prospective and current clients.

The Role

We have an exciting permanent, full-time position with our Client Services team at TAFE Queensland’s Cairns Campus.

This position reports to the Client Services Coordinator.

Salary

The salary range for this position at the AO4 classification is $89,141.87 - $98,881.00 (gross) per annum.

Benefits

• Four (4) weeks recreation leave (accrued annually)
• Five (5) weeks Non-Attendance Time programmed annually for preparation
• Paid overtime arrangements may be available, according to operational requirements, with generous compensation
• Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)
• 12.75% Superannuation and Salary packaging options available
• Locality Allowance
• Professional development, study assistance and support to return to industry for currency and competency purposes
• Wellbeing initiatives and social responsibility programs
• Access to Employee Assistance Program
• Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)
• Comprehensive Domestic and Family Violence (DFV) support options
• Work at Home Software (e.g. Adobe and Microsoft software)
• Annual staff recognition awards and years of service recognition
• Pride Network for LGBTQIA+ employees and allies
• White Ribbon Australia Accredited Workplace
• Free car parking

How you will be assessed

Within the context of the role description above, the ideal applicant will be someone who has the following key capabilities:

1. Demonstrated skills in supervising and mentoring staff, reviewing systems and procedures, and the activities and performance of staff.
2. Demonstrated ability to interpret work flows for resourcing, rostering, scheduling and prioritising workloads within a sales environment.
3. Demonstrated motivational skills including the ability to show initiative generate ideas and innovation, team building and strong customer focused relationships
4. Demonstrated ability to effectively liaise, communicate and negotiate with a wide range of personnel, including current and prospective clients.
5. Demonstrated ability to use a variety of systems and computing packages (preferably Student Management System (SMS)) in a customer service environment including face to face and call centre operations.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

• A detailed resume;
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the region.

Closing date: 30 April 2025

Job Reference Number: TQ2025-383

For further information, please contact:

Julia Jones - Client Services Coordinator

[email protected]