About the role

As the Customer Services Team Leader at Grace Worldwide (Australia) Pty Ltd, you will play a pivotal role in leading and managing a team of customer service professionals. In this full-time position based in Campbelltown, NSW, you will be responsible for ensuring exceptional customer experiences and driving the continuous improvement of our customer service operations.

What you'll be doing

• Oversee the day-to-day operations of the customer service team, including scheduling, task allocation, and performance management
• Provide coaching, mentoring, and training to team members to develop their skills and enhance the quality of customer service
• Analyse customer service data and identify opportunities for process improvements to enhance efficiency and customer satisfaction
• Collaborate with other departments to ensure a seamless and consistent customer experience across the organisation
• Manage escalated customer inquiries and complaints, and implement effective resolutions
• Contribute to the development and implementation of customer service policies, procedures, and best practices
• Foster a positive and engaged team culture, promoting teamwork, collaboration, and a commitment to excellence

What we're looking for

• Previous experience in a customer service leadership or supervisory role
• Strong communication, interpersonal, and problem-solving skills
• Demonstrated ability to lead, motivate, and develop a team of customer service professionals
• Proficiency in data analysis and the use of customer service tools and technologies
• Excellent customer service orientation and a commitment to delivering high-quality experiences
• Sound understanding of customer service best practices and industry trends
• Adaptable and able to thrive in a fast-paced, dynamic environment

What we offer

At Grace Worldwide (Australia) Pty Ltd, we are committed to providing our employees with a rewarding and fulfilling work experience. As the Customer Services Team Leader, you will have access to a range of benefits, including:

• Competitive salary and performance-based bonuses
• Opportunities for career development and advancement
• Comprehensive health and wellness programs
• Flexible work arrangements and a focus on work-life balance
• Supportive and collaborative team environment

About us

Grace is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in relocation, removals, and information management. We view our employees as our greatest asset and attribute our success to their dedication and talent. This is why we invest significantly in their development, offering comprehensive training, career advancement opportunities, and a diverse and inclusive work environment. Grace provides a stimulating and rewarding environment where employees can reach their full potential. We support their growth with practical training, formal education, and chances for internal movement and promotions. Our dedication to inclusivity means we strive to create

If you're ready to take the next step in your customer service leadership career, we encourage you to apply now.