About the role

As Customer Service Team Leader at Aquatic Leisure Technologies', you will be responsible for leading a team of customer service professionals to deliver an exceptional experience for our clients. This full-time position is based in our Jandakot, WA office and involves managing the day-to-day operations of the customer service department.

What you'll be doing

Supervise and motivate a team of customer service representatives to achieve departmental goals and key performance indicators

Develop and implement strategies to improve customer satisfaction and operational efficiency

Monitor team performance and provide regular feedback and coaching to ensure high-quality service delivery

Identify training needs and facilitate professional development opportunities for team members

Collaborate with other departments to ensure seamless customer experiences

Analyse customer data and identify areas for process improvement

Contribute to the development of customer service policies and procedures

Assist with escalated customer inquiries and complaints as needed

What we're looking for

At least 3 years of experience in a customer service leadership role, preferably within the call centre or retail industry

Strong communication and interpersonal skills with the ability to effectively lead and motivate a team

Excellent problem-solving and decision-making skills

Proficient in using customer relationship management (CRM) software and data analysis tools

Demonstrated ability to thrive in a fast-paced, high-volume environment

Passion for delivering exceptional customer experiences

Relevant qualifications in customer service, business management, or a related field would be an advantage

What we offer

At Aquatic Leisure Technologies', we are committed to providing our employees with a supportive and collaborative work environment. We offer a range of benefits, including:

Competitive salary

Opportunities for career advancement and professional development

Access to employee wellness programs and discounts on our products

A friendly and inclusive company culture

About us

Aquatic Leisure Technologies' is a leading provider of high-quality swimming pool and spa equipment. With over 40 years of industry experience, we pride ourselves on delivering innovative solutions and exceptional customer service. Our team is passionate about helping our clients create their dream outdoor living spaces.

Apply now

Submit your CV and a brief cover letter highlighting your skills, experience, and enthusiasm for the role.
We’re reviewing applications as they come in, so apply now to secure your place in our growing team!

Interview Process

Shortlisted candidates will be contacted for an interview.

For more information about Aquatic Leisure Technologies, visit www.aqualeisure.com.au.

Equal Opportunity Employer

Aquatic Leisure Technologies Pty Ltd is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

Notice to Recruitment Agencies

We kindly request that recruitment agencies do not submit unsolicited applications. All recruitment is managed internally by our HR team.