Client Engagement Officer - NDIS

Allied OT

Preston, VIC

Aged & Disability Support (Community Services & Development)

Full time

$70,000 – $80,000 per year

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About Allied X

Allied X is a trusted leader in allied health services, committed to improving the lives of individuals across Australia. Through our growing team of passionate professionals, we deliver innovative, high-quality care and support that empowers people to reach their full potential. At Allied X, we foster a culture of collaboration, inclusion, and continuous improvement, making a meaningful difference in the lives of the people and communities we serve.

Role Overview

As the Allocations and Client Engagement Officer, you will play a pivotal role in the intake, onboarding, and ongoing support of our clients, particularly NDIS participants. You will be the primary point of contact for clients, overseeing service coordination, maintaining strong relationships, and ensuring operational excellence through efficient processes and systems. This is a client-facing role requiring a high level of empathy, attention to detail, and a deep understanding of the NDIS framework.

Key Responsibilities

Client Intake & Allocations

Manage the intake process for new clients, including the development of service agreements, conducting risk assessments, and collecting required documentation.

Allocate services and match clients with appropriate practitioners in a timely and efficient manner.

Monitor PRODA for updates and maintain accurate records of participants' plans, funding, and services.

Liaise with clients, families, and carers to understand individual needs, preferences, and goals.

Client Engagement & Relationship Management

Act as the key point of contact for clients, providing ongoing support and ensuring a high level of service satisfaction.

Build and nurture long-term client relationships to enhance engagement, trust, and retention.

Proactively identify client needs and offer tailored solutions to support their goals.

Internal Collaboration & Service Delivery

Work closely with therapists, administrative teams, and other departments to ensure seamless coordination of services.

Facilitate the onboarding and orientation of new clients, including training on relevant services or systems.

Monitoring, Feedback & Reporting

Regularly collect and analyse client feedback to identify service improvement opportunities.

Report on client engagement metrics, satisfaction levels, service delivery status, and opportunities for service expansion.

Stay up to date with NDIS policy changes and ensure internal processes are aligned.

About You

To thrive in this role, you will demonstrate:

Proven experience in client engagement, intake coordination, or customer service, preferably within allied health or NDIS environments.

Strong working knowledge of the NDIS framework, client funding structures, and relevant compliance requirements.

Excellent interpersonal and communication skills, with a proactive, solutions-oriented mindset.

Strong organisational and time management abilities in a fast-paced environment.

Experience building and optimising operational systems and processes.

High attention to detail, with strong problem-solving and analytical skills.

Proficiency in client management systems, Microsoft Office Suite, and online platforms such as PRODA.

Why Join Allied X?

Be part of a collaborative, dynamic, and purpose-driven team.

Ongoing professional development and career advancement opportunities.

Access to employee wellbeing programs and initiatives.

Inclusive and diverse workplace culture that values individuality and innovation.

Allied X is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients.

How to Apply: If you are passionate about supporting NDIS participants and have the skills and experience required for this role, we would love to hear from you. Please submit your resume and a cover letter outlining your suitability for the position through Seek.com.au.