• Utilise your operational expertise and oversight to support the client services function within the newly formed tobacco licensing scheme.
• Fixed Term, Full Time opportunity until 30 June 2027 to work with a high-performing and passionate team.
• VPS Grade 3: $76,817 - $93,275 plus superannuation.

The Department of Justice and Community Safety is seeking a Client Services Officer to provide a critical role within the Tobacco Regulation Project.

About the Business Unit

The Department of Justice and Community Safety (DJCS) provides a range of government programs and services focused on improving community safety, victim services, regulatory services and crime prevention, and building strong collaboration across the justice system.

Located in the Integrity, Regulation and Legal Services (IRLS) group, the Tobacco Regulation Project (TRP) has been established to deliver the Government's commitment to implement a tobacco regulation and licensing scheme.

About the Role

Reporting to the Senior Client Services Officer, the Client Services Officer will support the establishment and ongoing management of the client services function.

As the Client Services Officer, some of your duties will include:

• Participating in the establishment of the regulator's call centre to support client services operations.
• Delivery of high-quality customer service via a centralised phone number and email address.
• Provision of consistent, accurate information in response to enquiries, and working to resolve issues and complaints in a helpful, professional, and timely manner.
• To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• An ability to interpret customer enquiries and provide appropriate information based on relevant legislation.
• Demonstrated proficiency in inbound/outbound call management, all within a highly customer centric environment.
• Experience in using a content and/or call management system would be desirable.

How to Apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include a Nationally Coordinated Criminal History Check (NCCHC) and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.