Client Care / Services Manager

Lead a High-Impact Post-Construction Care Team
Are you passionate about creating exceptional customer experiences and ensuring quality outcomes beyond the build? We're seeking a dynamic Client Services Manager to lead a client care function focused on supporting owners and occupiers through the post-construction journey.

This is an exciting opportunity with a Tier 2 head contractor that specialises in Class 2 residential projects, known for delivering high-quality, well-designed apartment buildings across Sydney.

About the Role
As the Client Services Manager, you’ll manage post-construction support for completed residential buildings, guiding clients, owners, and key stakeholders through the defects and warranty period (2 & 6 years) while ensuring satisfaction at every stage.
Key responsibilities include:

• Project Manager (particularly with Class 2 residential experience)
• Defects Coordinator or Warranty Coordinator
• Building Manager or Facilities Manager
• Site Supervisor or Construction Supervisor

• Leading the client care department – managing budgets, subcontractors, and supervisors.
• Representing the business at settlement handovers, 90-day check-ins, AGMs, and inspections.
• Overseeing all warranty and statutory compliance processes.
• Managing communication with owners, developers, and strata/building managers.
• Coordinating the Strata Building Bond Inspection Scheme and Annual Fire Safety Inspections.
• Ensuring rectification works are completed professionally and on time.
• Providing a seamless, supportive, and transparent experience for apartment owners and residents.
• Maintaining detailed reporting systems (IMS) and presenting regular updates to senior management.
  
  
• You May Come From Roles Such As:

What You Bring

• Industry experience in post-construction client services, building management, or construction supervision.
• Strong knowledge of construction processes, BCA, statutory warranties, and defect management.
• Confidence working with clients, legal stakeholders, and trades in live environments.
• Excellent communication and conflict-resolution skills.
• Technical knowledge to navigate complex defects and quality assurance matters.
• Experience with subcontractor management and head contract compliance.
• A customer-first mindset and genuine care for delivering a positive ownership experience.

Why Join Us? Work with a respected Tier 2 contractor /developer delivering standout Class 2 residential projects.

. Be part of a company that goes beyond the build – focused on delighting homeowners and creating lasting relationships.
. Lead a department that’s central to quality assurance and client satisfaction.
. Join a professional and collaborative team culture with room for growth and development.

Next Steps If you’re ready to lead a team that truly loves the customer and makes post-construction care a pleasure, we’d love to hear from you.

. Apply directly - Or reach out to for a condidnetial chat - @[email protected] / 0420641170