Home Care Services is now accepting applications for and Aged Care Service Manager,

Age Care Service Manager— Home Care Services

Available— to work on Palm Island 4-5 days per week, must be Townsville based, willing to FIFO and must be able to stay over on Palm Island as required.

The Palm Island Community Company is an Aboriginal Community-Controlled Organisation that delivers health and community services, community capacity building and economic development programs on Palm Island.

Through the establishment of a network of partnerships and collaborations, the ongoing recruitment and training of staff, and an uncompromising attitude towards the building of community capacity, PICC continues to make a real difference in the lives of the people it serves.

Boasting a successful history since it was established in 2007, PICC delivers innovative, community-driven programs that are squarely aimed at supporting and strengthening the social, cultural, health and economic fabric of the Palm Island community.

PICC continues to work hard to strengthen the infrastructure of the remote island and create local jobs for local people while delivering vital human services to community it serves.

The fundamental focus of the Company is underpinned by the belief that the residents of Palm Island are entitled to have ready access to the range of reliable and high-quality health and social services like those to which most Australians have easy access.

PICC is proud of its role in helping Palm Island to lead the way in the development of a new model of Indigenous community capacity building that has demonstrated success.

About the Role:

The role will oversee the set up and delivery of in-home aged care services and group activities ensuring they meet the needs of clients while adhering to aged care quality standards.

The role will also include recruitment, staff management, coordination of assessments, care plans and reviews.

Key Responsibilities:

Client Management:

· Assessments: Conduct initial and ongoing assessments of client needs and preferences.

· Care Planning: Develop and implement individualised care plans that reflect client goals and preferences, while ensuring they are consistent with the principles of wellness, reablement, and consumer choice.

· Reviews: Conduct regular reviews of care plans and services to ensure they remain appropriate for the client's evolving needs.

· Communication: Maintain open communication with clients, families, and other professionals involved in their care.

· Brokering: Engage with external providers and manage the delivery of services through brokering arrangements.

Financial Management:

· Budgeting: Manage client budgets in line with program guidelines, home care packages and ensure finances are used effectively to meet the client's needs.

· Financial Reporting: Maintain accurate financial records and provide reports as required.

Staff Management:

· Supervision: Provide supervision, training, and support to direct care staff.

· Performance Management: Conduct performance reviews and implement performance improvement plans as needed.

· Teamwork: Foster a positive and supportive collegial work environment that encourages teamwork and collaboration.

Compliance and Quality:

· Quality Standards: Ensure services comply with the Aged Care Quality Standards and other relevant regulations.

· Quality Improvement: Implement continuous quality improvement initiatives to enhance service delivery and client outcomes.

· Compliance: Stay up to date with changes in regulations and guidelines and ensure compliance with all applicable requirements.

· Incident Management: Manage and investigate any incidents or complaints that may arise.

Other Responsibilities:

· Advocacy: Advocate for client rights and interests.

· Community Engagement: Engage with community organisations and other stakeholders to promote the service and build partnerships.

· Professional Development: Stay up to date with the latest knowledge and skills in aged care.

Why Join Us?

· Enjoy up to $15,900 in FBT salary packaging benefits

· Access to our Employee Assistance Program for your well-being

· A supportive work environment that fosters professional growth and development

Applications close at 5:00 p.m. on Tuesday, 3rd June 2025. To apply for this position, please email your cover letter, résumé and qualifications to [email protected]. For further information please contact the PICC People, Culture and Safety team on (07) 4421 4300.