Be the Heartbeat of Pause Mediclinic: Client Experience & Front Desk Coordinator (Full-Time or Part-Time)

Ready to make every moment magical?
At Pause Mediclinic, we’re more than a cosmetic clinic—we’re a modern, nurturing sanctuary where science, care, and a little bit of magic help people press pause. Tucked away in Southport, our white-fenced haven offers aesthetic and advanced skin treatments that empower our patients to step away from life’s demands and prioritise themselves. We’re looking for a warm, dynamic Client Experience & Front Desk Coordinator to be the heartbeat of our team—someone who can turn first hellos into lasting connections.

Who We Are:
Pause Mediclinic is a growing Gold Coast gem with a loyal following and a reputation for excellence. Our heart-centred clinicians thrive on creating goose bump-worthy moments—when patients see their results, feel truly cared for, and leave with a spring in their step. We’re all about integrity, kindness, and delivering perfection with a personal touch.

What You’ll Do:
This isn’t your average front desk job—it’s a chance to shine as the first smile, the guiding voice, and the glue that keeps our clinic humming. You’ll:

Be the welcoming face of Pause, greeting patients with warmth and professionalism.

Manage front desk operations like a pro—bookings, calls, emails, and payments.

Guide patient journeys with confidence, from treatment plans and product recommendations to rebooking and follow-ups.

Keep our daily schedule flowing smoothly, liaising with our clinical wizards to ensure seamless service.

Sprinkle a little sparkle on clinic presentation, making sure our space feels like the calm, inviting haven it is.

Play a key role in our growth by nurturing relationships and contributing to our big-picture vision.

Who You Are:
You’re a people person with a knack for making everyone feel like they belong. You bring:

Experience in a front desk, reception, or coordinator role—bonus points if it’s in skin, beauty, wellness, or healthcare.

A confident, purposeful communicator who loves chatting about treatments and building trust.

Organisation skills that could rival a fairy tale ending, with the ability to juggle priorities smoothly.

A professional vibe, reliability, and a passion for delivering the level of care our results-driven clinic is known for.

Emotional intelligence, a team-player spirit, and a genuine interest in helping others shine.

Why You’ll Love It Here:

Join a tight-knit team that values kindness, integrity, and celebrating the wins (big and small!).

Work in a calm, beautiful space with onsite parking.

Unlock staff perks like treatments, product discounts, and ongoing training in patient care and skin knowledge.

Grow with us—whether part-time or full-time, there’s room to evolve in a clinic that’s going places.

Be part of something bigger: a business where your work transforms lives, one warm welcome at a time.

Details:

Location: Southport, Gold Coast

Hours: Full-time or part-time available—because balance matters to us, too.

Start Date: Immediate start for the right person.

Ready to Press Pause with Us?
If your heart’s saying “yes” and you’re ready to bring your sparkle to our family, we’d love to hear from you! Send your resume and a brief cover letter telling us why Pause Mediclinic feels like home to [email protected] attention: Rajdi

Pause Mediclinic: Where science meets care, and every patient feels like family.