Client Services Coordinator

• Calling all Medical Administration professionals looking for a new challenge
• Competitive wages + up to $18,550 tax-free salary packaging options
• Permanent, fulltime opportunity - Keswick head office location
• Help people to live their best life by connecting them with appropriate supportive services

The opportunity

At RDNS Silverchain, we are dedicated to ensuring our clients remain comfortable and happy in their own homes, making a positive impact on their lives and keeping them connected to their community. Our flexible and modernised approach spans all aspects of our organisation, from healthcare, to client and family support, and employee engagement. As we continue to grow and adapt, we invite you to join our inclusive and transformative team. Together, let's make a difference!

With the provision of additional annual leave accruals and penalty payments, our Client Service Coordinator operational hours are 7 days a week between 7:00am and 8:00pm, working on a rotating roster. You are integral to our client's journey, processing and assessing clients service eligibility, and providing a client-centred onboarding experience connecting our clients to products and services that meet their care-in-the-home needs.

Key responsibilities

• Assess eligibility and coordinate the client referral needs, supporting a seamless transition of clients to appropriate services within RDNS
• Predominantly supporting our SA health referrals with some support within the Aged Care space
• Provide a client centred onboarding experience and ongoing care support service
• Liaise and build rapport with clients, their families, referrers and staff to ensure an exceptional and effective service is delivered
• Provide an excellent standard of customer service, ensuring sensitive client interactions are handled with respect and care

About you

You have passion with purpose and are driven by excellence. Caring is a profession and a calling, and your work and support enriches everyone. In addition, you will have the following skills:

• Administration guru with medical/community services experience
• Customer service champion - Amazing communication skills and a desire to help others
• Time management wizard - Flexible, and able to multitask and prioritise
• Director of First Impressions - you will be the first point of contact for our client referrals
• Captain of your own workload in a fast-paced environment, but also able to collaborate with the team
• Tech savvy - know your way around MS Office and able to learn new systems

What you will get with RDNS

• Competitive hourly rate + superannuation, and penalty rates for late shifts, weekends, and public holidays
• Up to $18,550 tax-free salary packaging options
• A supportive team environment and opportunities for development
• Extensive orientation and on-the-job training
• Comprehensive health and wellbeing resources and support

How to apply

To submit your application, and to view a copy of the Position Description, click ‘Apply'.

About RDNS Silverchain Group

RDNS, a part of Silverchain Group, is the leading provider of high-quality health and aged care in the homes of more than 105,000 Australians every year. As an employer of choice our greatest strength is our people, and we provide expert care for them with ongoing support, training, and career development opportunities.

Driven by our values of integrity, respect, trust, and compassion, we aspire to create a better home care system for all Australians. Silverchain is a proud member of the Diversity Council of Australia. We recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, respected, and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, genders, abilities, and culturally diverse and linguistic backgrounds.

We reserve the right to commence the recruitment process and extend or withdraw this advertisement prior to the closing date.

Please note that unsolicited applications from agencies will not be accepted.