About the role

The Richmond Dentist is seeking a friendly, customer-focused Receptionist and Front Office Co-ordinator to join our busy dental practice. Our office has a reputation for being a kind and comprehensive general practice, as well as transforming smiles with some of the most natural results in Melbourne.

In this full-time role, you will be responsible for providing exceptional patient care and ensuring the smooth running of our front-of-house operations. The position is based in our modern, well-equipped practice located in the heart of Richmond, Victoria.

What you'll be doing

Warmly welcoming and greeting patients, both in person and over the phone

Scheduling and managing patient appointments, ensuring efficient workflow

Handling patient enquiries with professionalism and empathy

Maintaining accurate patient records and digital filing systems

Assisting with various administrative tasks to support the dental team

Upholding high standards of customer service and practice presentation

What we're looking for

Previous experience ideal, but not essential in a medical or dental reception role, or a similar customer-facing position.

Excellent communication and interpersonal skills, with a friendly and patient demeanour

Strong organisational abilities and attention to detail

Proficiency in using computer systems and dental practice management software (Dental 4 Window “D4W”)

A team-oriented approach and the ability to work collaboratively

A genuine interest in the dental industry and a commitment to delivering high-quality patient care

What we offer

At The Richmond Dentist, we pride ourselves on creating a positive, supportive and inclusive work environment. You'll enjoy a competitive salary, opportunities for professional development, and a range of employee benefits including a staff discount on dental treatments. We also offer flexible work arrangements to help you achieve a healthy work-life balance.

About us

The Richmond Dentist is a modern, state-of-the-art dental practice that is committed to excellence, and ensuring everyone that meets us leaves truly satisfied. We are committed to providing the highest standard of dental care and customer service, and our team of experienced clinicians and support staff work together to deliver exceptional patient experiences.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.